This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/uk-32878936

The article has changed 6 times. There is an RSS feed of changes available.

Version 1 Version 2
O2 mobile phone provider 'investigating network signal problems' MP Savid Javid tells O2 to 'sort it' over network signal problems
(34 minutes later)
Mobile phone provider O2 says it is looking into numerous reports on social media of problems with its network. Business secretary Sajid Javid has phone provider O2 to "sort it out" after complaints about users losing signals on their mobiles.
Customers complained of patchy signals, with some saying they had no signal for several hours on Monday afternoon. O2 said it is investigating numerous reports on social media of problems with its network on Monday.
The company responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted. Conservative MP Mr Javid tweeted: "No signal @O2. Please sort it out."
The company has responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted.
O2's online network status checker said phone masts were currently not working in several areas, including London.O2's online network status checker said phone masts were currently not working in several areas, including London.
There were also reports from people online of problems in areas around Manchester, Bristol, Birmingham, and Glasgow.There were also reports from people online of problems in areas around Manchester, Bristol, Birmingham, and Glasgow.
'Robotic response''Robotic response'
O2 customers reported not being able to send and receive calls and text messages, as well as problems with 3G internet signal.O2 customers reported not being able to send and receive calls and text messages, as well as problems with 3G internet signal.
Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough.Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough.
"What am I paying for?""What am I paying for?"
Others complained that the response to customers' complaints from O2 had been inadequate.Others complained that the response to customers' complaints from O2 had been inadequate.
Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?"Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?"