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| Version 0 | Version 1 |
|---|---|
| O2 mobile phone provider 'investigating network signal problems' | O2 mobile phone provider 'investigating network signal problems' |
| (34 minutes later) | |
| Mobile phone provider O2 says it is looking into numerous reports on social media of problems with its network. | Mobile phone provider O2 says it is looking into numerous reports on social media of problems with its network. |
| Customers complained of patchy signals, with some saying they had no signal for several hours on Monday afternoon. | Customers complained of patchy signals, with some saying they had no signal for several hours on Monday afternoon. |
| The company responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted. | The company responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted. |
| O2's online network status checker said phone masts were currently not working in several areas, including London. | O2's online network status checker said phone masts were currently not working in several areas, including London. |
| There were also reports from people online of problems in areas around Manchester, Bristol, Birmingham, and Glasgow. | |
| 'Robotic response' | |
| O2 customers reported not being able to send and receive calls and text messages, as well as problems with 3G internet signal. | |
| Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough. | |
| "What am I paying for?" | |
| Others complained that the response to customers' complaints from O2 had been inadequate. | |
| Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?" |