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MP Savid Javid tells O2 to 'sort it' over network signal problems MP Savid Javid tells O2 to 'sort it' over network signal problems
(35 minutes later)
Business secretary Sajid Javid has phone provider O2 to "sort it out" after complaints about users losing signals on their mobiles.Business secretary Sajid Javid has phone provider O2 to "sort it out" after complaints about users losing signals on their mobiles.
O2 said it is investigating numerous reports on social media of problems with its network on Monday.
Conservative MP Mr Javid tweeted: "No signal @O2. Please sort it out."Conservative MP Mr Javid tweeted: "No signal @O2. Please sort it out."
People in Manchester, Bristol, Birmingham, Glasgow and parts of Northern Ireland have reported issues.
O2 said it was aware of "isolated instances" of intermittent service across the UK, and it was investigating the situation.
The company has responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted.The company has responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted.
O2's online network status checker said phone masts were currently not working in several areas, including London.O2's online network status checker said phone masts were currently not working in several areas, including London.
There were also reports from people online of problems in areas around Manchester, Bristol, Birmingham, and Glasgow.
'Robotic response''Robotic response'
O2 customers reported not being able to send and receive calls and text messages, as well as problems with 3G internet signal. Many O2 customers took to social media to complain of not being able to send and receive calls and text messages, as well as problems with 3G internet signal.
Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough.Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough.
"What am I paying for?""What am I paying for?"
Others complained that the response to customers' complaints from O2 had been inadequate.Others complained that the response to customers' complaints from O2 had been inadequate.
Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?"Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?"
02 spokesperson said: "We are aware of isolated instances across the UK where some O2 customers are currently experiencing intermittent service.
"We are investigating the situation and will update as soon as possible."