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HSBC UK customers unable to access online banking HSBC UK online banking back after disruption
(about 1 hour later)
HSBC customers in the UK have reported problems accessing online banking services. HSBC has apologised after UK customers reported experiencing problems accessing mobile and online banking services on Friday night.
Customers took to Twitter to complain that the HSBC app had gone down - some said they were unable to pay for their shopping as their card was declined. Customers took to Twitter to complain that the HSBC app had gone down, while some said they were unable to pay for shopping as their card was declined.
"Some customers may experience issues accessing our mobile and online banking services," HSBC said on its website. HSBC said both personal and business mobile and banking services were affected.
It apologised for "those impacted for the inconvenience" and said it was "working hard to fix this". The bank added that the issue was resolved after three-and-a-half hours.
In a tweet to customers, it added: "We're investigating, and ask that you please try again in a bit. "Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we're really sorry for the inconvenience," HSBC tweeted.
"We'll share an update as soon as possible." Customers first began experiencing issues accessing their accounts online at about 20:30 GMT and the problem was fixed shortly before midnight, it added.
We understand that some customers aren’t able to access banking services as usual at the moment. We're investigating, and ask that you please try again in a bit. We'll share an update as soon as possible. Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience.
About two hours after the bank issued a statement, some customers reported being able to access their accounts again. On Downdetector, an outage tracking website, thousands of users posted reports of issues, peaking with more than 5,000 reports at about 21:00.
One customer had earlier tweeted that he had to leave his watch in a restaurant as collateral because he was unable to pay. Another that they had to walk out of the supermarket because their card was declined - and it did not work at a cash machine. Earlier, HSBC apologised for "those impacted for the inconvenience" and said it was "working hard" to fix the issue.
One customer had tweeted that he had to leave his watch in a restaurant as collateral because he was unable to pay. Another that they had to walk out of the supermarket because their card was declined - and it did not work at a cash machine.
Several people also had reported difficulties with paying bills online.
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