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| Version 2 | Version 3 |
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| HSBC UK online banking back after disruption | HSBC UK online banking back after disruption |
| (about 4 hours later) | |
| HSBC has apologised after UK customers reported problems accessing mobile and online banking services on Friday evening. | |
| Customers took to Twitter to complain that the HSBC app had gone down, while some said they were unable to pay for shopping as their card was declined. | Customers took to Twitter to complain that the HSBC app had gone down, while some said they were unable to pay for shopping as their card was declined. |
| HSBC said both personal and business mobile and banking services were affected. | HSBC said both personal and business mobile and banking services were affected. |
| The bank added that the issue was resolved after three-and-a-half hours. | The bank added that the issue was resolved after three-and-a-half hours. |
| "Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we're really sorry for the inconvenience," HSBC tweeted. | "Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we're really sorry for the inconvenience," HSBC tweeted. |
| Customers first began experiencing issues accessing their accounts online at about 20:30 GMT and the problem was fixed shortly before midnight, it added. | Customers first began experiencing issues accessing their accounts online at about 20:30 GMT and the problem was fixed shortly before midnight, it added. |
| Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience. | Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience. |
| On Downdetector, an outage tracking website, thousands of users posted reports of issues, peaking with more than 5,000 reports at about 21:00. | On Downdetector, an outage tracking website, thousands of users posted reports of issues, peaking with more than 5,000 reports at about 21:00. |
| Earlier, HSBC apologised for "those impacted for the inconvenience" and said it was "working hard" to fix the issue. | Earlier, HSBC apologised for "those impacted for the inconvenience" and said it was "working hard" to fix the issue. |
| One customer had tweeted that he had to leave his watch in a restaurant as collateral because he was unable to pay. Another that they had to walk out of the supermarket because their card was declined - and it did not work at a cash machine. | One customer had tweeted that he had to leave his watch in a restaurant as collateral because he was unable to pay. Another that they had to walk out of the supermarket because their card was declined - and it did not work at a cash machine. |
| Several people also had reported difficulties with paying bills online. | Several people also had reported difficulties with paying bills online. |
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