This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/business-63522596
The article has changed 7 times. There is an RSS feed of changes available.
| Version 0 | Version 1 |
|---|---|
| HSBC UK customers unable to access online banking | HSBC UK customers unable to access online banking |
| (about 2 hours later) | |
| HSBC customers in the UK have reported problems accessing online banking services. | HSBC customers in the UK have reported problems accessing online banking services. |
| Customers took to Twitter to complain that the HSBC app had gone down - some said they were unable to pay for their shopping as their card was declined. | Customers took to Twitter to complain that the HSBC app had gone down - some said they were unable to pay for their shopping as their card was declined. |
| "Some customers may experience issues accessing our mobile and online banking services," HSBC said on its website. | |
| It apologised for "those impacted for the inconvenience" and said it was "working hard to fix this". | |
| In a tweet to customers, it added: "We're investigating, and ask that you please try again in a bit. | |
| "We'll share an update as soon as possible." | "We'll share an update as soon as possible." |
| We understand that some customers aren’t able to access banking services as usual at the moment. We're investigating, and ask that you please try again in a bit. We'll share an update as soon as possible. | We understand that some customers aren’t able to access banking services as usual at the moment. We're investigating, and ask that you please try again in a bit. We'll share an update as soon as possible. |
| About two hours after the bank issued a statement, some customers reported being able to access their accounts again. | |
| One customer had earlier tweeted that he had to leave his watch in a restaurant as collateral because he was unable to pay. Another that they had to walk out of the supermarket because their card was declined - and it did not work at a cash machine. | |
| A SHIP OF NIGHTMARES: Watch new comedy horror Wreck | A SHIP OF NIGHTMARES: Watch new comedy horror Wreck |
| 'SCOTTISH FLING': Join Martin Compston on an unforgettable trip across his home country | 'SCOTTISH FLING': Join Martin Compston on an unforgettable trip across his home country |