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| Version 2 | Version 3 |
|---|---|
| Technical problem hits Barclays | Technical problem hits Barclays |
| (10 minutes later) | |
| Some UK customers are unable to withdraw cash from Barclays' ATMs owing to a technical fault, the bank says. | Some UK customers are unable to withdraw cash from Barclays' ATMs owing to a technical fault, the bank says. |
| Its online banking service has also been affected by the problems with customers told to try again later. | Its online banking service has also been affected by the problems with customers told to try again later. |
| Barclays' retail banking arm has 15 million individual and business customers across the UK but the extent of the problem is unknown at present. | Barclays' retail banking arm has 15 million individual and business customers across the UK but the extent of the problem is unknown at present. |
| A spokeswoman for Barclays, which has 3,500 UK cash machines, has apologised for the inconvenience. | A spokeswoman for Barclays, which has 3,500 UK cash machines, has apologised for the inconvenience. |
| She told the BBC that investigations were continuing as to whether the problem was nationwide or just in certain regions of the UK. | She told the BBC that investigations were continuing as to whether the problem was nationwide or just in certain regions of the UK. |
| Customers using Barclays' debit cards in cash machines with other banks' branding have also been told the service is unavailable when trying to withdraw cash. | Customers using Barclays' debit cards in cash machines with other banks' branding have also been told the service is unavailable when trying to withdraw cash. |
| It is not the first time the bank's customers have suffered such problems. In 2005, millions of customers were affected when 1,500 cash machines were affected by a computer glitch. | It is not the first time the bank's customers have suffered such problems. In 2005, millions of customers were affected when 1,500 cash machines were affected by a computer glitch. |
| On 7 June, customers of the UK's biggest building society - the Nationwide - found they were unable to access their online accounts. The technical problem was fixed within a day. | |
| Are you a Barclays customer? Have you tried to withdraw cash and have been unable to? Are you an online customer who has been affected? Send us your comments using the form below. | Are you a Barclays customer? Have you tried to withdraw cash and have been unable to? Are you an online customer who has been affected? Send us your comments using the form below. |
| A selection of your comments may be published, displaying your name and location unless you state otherwise in the box below. | A selection of your comments may be published, displaying your name and location unless you state otherwise in the box below. |
| The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide. Terms & Conditions | The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide. Terms & Conditions |