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| Version 1 | Version 2 |
|---|---|
| Technical problem hits Barclays | Technical problem hits Barclays |
| (20 minutes later) | |
| Some UK customers are unable to withdraw cash from Barclays' ATMs owing to a technical fault, the bank says. | Some UK customers are unable to withdraw cash from Barclays' ATMs owing to a technical fault, the bank says. |
| Its online banking service has also been affected by the problems with customers told to try again later. | Its online banking service has also been affected by the problems with customers told to try again later. |
| Barclays' retail banking arm has 15 million individual and business customers across the UK but the extent of the problem is unknown at present. | Barclays' retail banking arm has 15 million individual and business customers across the UK but the extent of the problem is unknown at present. |
| A spokeswoman for Barclays, which has 3,500 UK cash machines, has apologised for the inconvenience. | A spokeswoman for Barclays, which has 3,500 UK cash machines, has apologised for the inconvenience. |
| She told the BBC that investigations were continuing as to whether the problem was nationwide or just in certain regions of the UK. | She told the BBC that investigations were continuing as to whether the problem was nationwide or just in certain regions of the UK. |
| Customers using Barclays' debit cards in cash machines with other banks' branding have also been told the service is unavailable when trying to withdraw cash. | |
| It is not the first time the bank's customers have suffered such problems. In 2005, millions of customers were affected when 1,500 cash machines were affected by a computer glitch. | |
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