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| Barclays services halted by fault | |
| (20 minutes later) | |
| Some Barclays customers in the UK are unable to withdraw cash from ATMs owing to a technical fault, the bank says. | |
| Its online banking service has also been affected by the problems with customers told to try again later. | Its online banking service has also been affected by the problems with customers told to try again later. |
| Barclays' retail banking arm has 15 million individual and business customers across the UK but the extent of the problem is unknown at present. | Barclays' retail banking arm has 15 million individual and business customers across the UK but the extent of the problem is unknown at present. |
| A spokeswoman for Barclays, which has 3,500 UK cash machines, has apologised for the inconvenience. | A spokeswoman for Barclays, which has 3,500 UK cash machines, has apologised for the inconvenience. |
| She told the BBC that investigations were continuing as to whether the problem was nationwide or just in certain regions of the UK. | She told the BBC that investigations were continuing as to whether the problem was nationwide or just in certain regions of the UK. |
| BBC News website readers from London, Gosport, Farnham, Perth and mid-Glamorgan have all reported being locked out of their Barclays accounts. | |
| Similar problems | |
| Customers using Barclays' debit cards in cash machines with other banks' branding have also been told the service is unavailable when trying to withdraw cash. | Customers using Barclays' debit cards in cash machines with other banks' branding have also been told the service is unavailable when trying to withdraw cash. |
| A message, posted on the Barclays' website at 12.38 BST said: "We're currently experiencing technical problems in online banking that means some of you may not be able to log in to the service. We apologise for any inconvenience this may cause and suggest you try logging in again later." | |
| It is not the first time the bank's customers have suffered such problems. In 2005, millions of customers were affected when 1,500 cash machines were affected by a computer glitch. | It is not the first time the bank's customers have suffered such problems. In 2005, millions of customers were affected when 1,500 cash machines were affected by a computer glitch. |
| On 7 June, customers of the UK's biggest building society - the Nationwide - found they were unable to access their online accounts. The technical problem was fixed within a day. | On 7 June, customers of the UK's biggest building society - the Nationwide - found they were unable to access their online accounts. The technical problem was fixed within a day. |
| Are you a Barclays customer? Have you tried to withdraw cash and have been unable to? Are you an online customer who has been affected? Send us your comments using the form below. | Are you a Barclays customer? Have you tried to withdraw cash and have been unable to? Are you an online customer who has been affected? Send us your comments using the form below. |
| A selection of your comments may be published, displaying your name and location unless you state otherwise in the box below. | A selection of your comments may be published, displaying your name and location unless you state otherwise in the box below. |
| The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide. Terms & Conditions | The BBC may edit your comments and not all emails will be published. Your comments may be published on any BBC media worldwide. Terms & Conditions |