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Fuerteventura flight delay for 170 Easyjet passengers | |
(about 3 hours later) | |
More than 170 passengers remain stranded in the Canary Islands 48 hours after their Easjyet flight was cancelled due to an aircraft fuel leak. | |
A rescheduled flight from Fuerteventura to Bristol had been due to leave at 13:10 BST, but the firm confirmed it was unable to take off. | |
Bosses apologised and said they hoped the flight would now leave at 18:30. | Bosses apologised and said they hoped the flight would now leave at 18:30. |
Passengers used social media to criticise the airline saying the delay was "unacceptable". | |
On Facebook, Michelle Rounce from Plymouth, said: "The most frustrating thing for us as a family of four has been the lack of information. | |
"I appreciate we are using a budget airline, but to not have an Easyjet rep at the airport seems crazy." | |
And another passenger, Catherine Hodsman from Exeter, said: "Lots of us are also running out of essential medication but we're kept at the airport with a promise of a flight all day and unable to be 'let out' to find a pharmacy. | |
"It's unacceptable, we are now on day three of this and I find it hard to believe that a company the size of Easyjet doesn't have the resources to have sorted this much quicker." | |
Local Live: More on this and other Bristol stories | |
On Twitter, Patrick Sachon tweeted the airline to say "At Fuerteventura at midnight our flight is cancelled but no one is telling where we'll stay tonight. What's going on?" | |
And Johnny Young said: "For all of the families it's a financial problem, but there is another level of stress because many people are missing their work." | |
Easyjet said it would move other flights around in order to ensure passengers on Flight EZY9066 can return to the UK. | Easyjet said it would move other flights around in order to ensure passengers on Flight EZY9066 can return to the UK. |
It said it had found accommodation for most of the passengers affected, but explained there were "limited options" available in the local area. | It said it had found accommodation for most of the passengers affected, but explained there were "limited options" available in the local area. |
It plans to reimburse costs to two people who had to secure their own accommodation. | It plans to reimburse costs to two people who had to secure their own accommodation. |
In a statement, the airline said it was looking at "every option available" to return the 173 people affected to the UK. | In a statement, the airline said it was looking at "every option available" to return the 173 people affected to the UK. |
"Fuerteventura is one of our furthest destinations from the UK so unfortunately it will take a number of hours to get a replacement aircraft and crew to you," a spokeswoman said. | "Fuerteventura is one of our furthest destinations from the UK so unfortunately it will take a number of hours to get a replacement aircraft and crew to you," a spokeswoman said. |
The firm thanked passengers for their understanding and said it would offer flight and refreshment vouchers as compensation. | The firm thanked passengers for their understanding and said it would offer flight and refreshment vouchers as compensation. |