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| Version 3 | Version 4 |
|---|---|
| Heathrow baggage woes continue | Heathrow baggage woes continue |
| (about 1 hour later) | |
| Passengers planning to fly from Heathrow's Terminal 4 are facing severe delays because of problems with baggage handling software. | |
| BA, the main airline based at the terminal, said economy and premium economy customers should not bring luggage to be checked in. | |
| It says such passengers will only be allowed to travel if they bring a maximum of two items of hand luggage. | |
| Airport operator BAA said it is working as hard as it can to repair the system. | |
| It said passengers should check with their airline before setting out. | It said passengers should check with their airline before setting out. |
| Travel restrictions | |
| The problem first emerged on Tuesday and has serious consequences for the airline's World Traveller (economy), World Traveller Plus (premium economy) and transfer passengers. | |
| BA's website says that these passengers, travelling from Terminal 4, should not bring luggage to be checked in. | |
| If they do they will not be allowed to travel. They are, however, allowed to bring two items of hand luggage, and complete their journey. | |
| We are hoping that everything will be sorted out soon BAA spokesman | We are hoping that everything will be sorted out soon BAA spokesman |
| The airline said that Club World and first class passengers are not affected by the baggage restriction, and it advised customers to check its website for the latest developments. | |
| A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4." | |
| The terminal handles baggage for the airline's long-haul customers. | |
| BAA said it had technicians working all night to try to fix the software problem. | |
| "We are hoping that everything will be sorted out soon," a spokesman said. | |
| BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date. | BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date. |
| It has published full details of the options available to customers affected on its website. | It has published full details of the options available to customers affected on its website. |
| Are you affected by this story? Have your travel plans been disrupted? Are you or your family delayed at Heathrow? Has your baggage been lost? | Are you affected by this story? Have your travel plans been disrupted? Are you or your family delayed at Heathrow? Has your baggage been lost? |
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