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| Version 2 | Version 3 |
|---|---|
| Heathrow baggage woes continue | Heathrow baggage woes continue |
| (30 minutes later) | |
| Passengers planning to fly from Heathrow's Terminal Four are facing severe delays because of problems with baggage handling software. | Passengers planning to fly from Heathrow's Terminal Four are facing severe delays because of problems with baggage handling software. |
| BA, the main airline based at the terminal, is warning its customers that they may not be able to travel if they have luggage to be checked in. | BA, the main airline based at the terminal, is warning its customers that they may not be able to travel if they have luggage to be checked in. |
| The problem began on Tuesday. Airport operator BAA said it is working as hard as it can to repair the system. | The problem began on Tuesday. Airport operator BAA said it is working as hard as it can to repair the system. |
| It said passengers should check with their airline before setting out. | It said passengers should check with their airline before setting out. |
| The problem has restricted passengers to two items of hand luggage. | The problem has restricted passengers to two items of hand luggage. |
| Long-haul customers | Long-haul customers |
| A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4". | A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4". |
| We are hoping that everything will be sorted out soon BAA spokesman | We are hoping that everything will be sorted out soon BAA spokesman |
| The terminal handles baggage for the airline's long-haul customers flying in World Traveller (economy) and World Traveller Plus (premium economy) cabins. | The terminal handles baggage for the airline's long-haul customers flying in World Traveller (economy) and World Traveller Plus (premium economy) cabins. |
| BAA said it had technicians working all night to try to fix the software problem. "We are hoping that everything will be sorted out soon," a spokesman said. | BAA said it had technicians working all night to try to fix the software problem. "We are hoping that everything will be sorted out soon," a spokesman said. |
| Passengers are being asked to consider checking in fewer items of hold luggage. | Passengers are being asked to consider checking in fewer items of hold luggage. |
| BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date. | BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date. |
| It has published full details of the options available to customers affected on its website. | It has published full details of the options available to customers affected on its website. |
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