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Anger at woman's transfer ordeal | Anger at woman's transfer ordeal |
(19 minutes later) | |
A call has been made for more funding to be put into patient transport after the transfer of a 94-year-old woman between two hospitals took eight hours. | A call has been made for more funding to be put into patient transport after the transfer of a 94-year-old woman between two hospitals took eight hours. |
Violet Lunan was being transferred from Inverness to Golspie 50 miles away. | Violet Lunan was being transferred from Inverness to Golspie 50 miles away. |
Her family was angry that she waited in Raigmore Hospital for five hours and then had a three hour journey in a minibus. | |
The Scottish Ambulance Service said it provided the type of transport requested by the hospital. | The Scottish Ambulance Service said it provided the type of transport requested by the hospital. |
An ambulance spokesman also said the patient pick-up was made within the specified timescale. | An ambulance spokesman also said the patient pick-up was made within the specified timescale. |
NHS Highland said Mrs Lunan had only been moved to the hospital's specially-staffed discharge lounge 35 minutes before she left Raigmore. | |
Discharge lounge | |
It invited the family to get in touch so it could investigate their complaint. | |
Mrs Lunan's daughter Mary Goulder said she had expected her mother, who had been treated for pneumonia and a fractured pelvis and elbow, to be taken in an ambulance to Lawson Memorial Hospital in Golspie. | Mrs Lunan's daughter Mary Goulder said she had expected her mother, who had been treated for pneumonia and a fractured pelvis and elbow, to be taken in an ambulance to Lawson Memorial Hospital in Golspie. |
Mrs Goulder said she had no complaint about the care her mother received in hospital. | Mrs Goulder said she had no complaint about the care her mother received in hospital. |
She said she would be taking up the invitation to meet NHS Highland. | |
"You're left with feeling about what might happen next time - not for my mother, but for any of us. I'm not 94, and I wouldn't want that," she added. | |
A NHS Highland spokeswoman said: "Our information is that a patient was kept on the ward until 3.45pm when they were taken to the discharge lounge and they were picked up by the patient transport vehicle at 4.20pm. | A NHS Highland spokeswoman said: "Our information is that a patient was kept on the ward until 3.45pm when they were taken to the discharge lounge and they were picked up by the patient transport vehicle at 4.20pm. |
"We really would like an opportunity to speak to the family to clear up any confusion and learn any lessons." | "We really would like an opportunity to speak to the family to clear up any confusion and learn any lessons." |