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| Version 1 | Version 2 |
|---|---|
| Glasgow 2014: Commonwealth Games tickets go back on sale | Glasgow 2014: Commonwealth Games tickets go back on sale |
| (34 minutes later) | |
| Tickets for the Glasgow 2014 Commonwealth Games are due to go back on sale. | Tickets for the Glasgow 2014 Commonwealth Games are due to go back on sale. |
| The tickets will be released over three days from 10:00 to try to prevent the website problems experienced last week. | The tickets will be released over three days from 10:00 to try to prevent the website problems experienced last week. |
| Thousands of people faced hours of waiting as the official website struggled to cope and some were unsure if transactions had completed. | Thousands of people faced hours of waiting as the official website struggled to cope and some were unsure if transactions had completed. |
| A number of customers were also charged for an engaged tone when they tried to buy tickets over the phone. | A number of customers were also charged for an engaged tone when they tried to buy tickets over the phone. |
| The problems caused the sale of tickets to be frozen after only about half the 100,000 on offer had been sold. | The problems caused the sale of tickets to be frozen after only about half the 100,000 on offer had been sold. |
| Software problems | Software problems |
| Team sports and ceremonies are going on sale first, with athletics tickets being released on Thursday and all remaining tickets on Friday. | Team sports and ceremonies are going on sale first, with athletics tickets being released on Thursday and all remaining tickets on Friday. |
| Glasgow 2014 bosses are confident there will be no repeat of last week's chaos when they were forced to abandon the ticketing process after two days of technical problems. | Glasgow 2014 bosses are confident there will be no repeat of last week's chaos when they were forced to abandon the ticketing process after two days of technical problems. |
| They expect demand to be high but insist all systems have been successfully tested. | They expect demand to be high but insist all systems have been successfully tested. |
| After last Tuesday's decision to suspend sales the official ticketing agent Ticketmaster said it had undertaken extensive investigations and testing. | After last Tuesday's decision to suspend sales the official ticketing agent Ticketmaster said it had undertaken extensive investigations and testing. |
| Speaking on BBC Radio Scotland's Good Morning Scotland programme, Glasgow 2014 chief executive David Grevemberg said: "Ticketmaster has checked, tested, re-tested the system and are very confident now, in re-launching today, that customers are going to have a much, much better experience. | Speaking on BBC Radio Scotland's Good Morning Scotland programme, Glasgow 2014 chief executive David Grevemberg said: "Ticketmaster has checked, tested, re-tested the system and are very confident now, in re-launching today, that customers are going to have a much, much better experience. |
| "We are now focused on selling those tickets and really making sure that everyone who wants to be a part of the Games can be." | "We are now focused on selling those tickets and really making sure that everyone who wants to be a part of the Games can be." |
| Sports Minister Shona Robison said everyone involved had been working "flat-out" to resolve the issues. | Sports Minister Shona Robison said everyone involved had been working "flat-out" to resolve the issues. |
| "Some of those issues were volume related, some of them were problems with technical problems with the software," she said. | "Some of those issues were volume related, some of them were problems with technical problems with the software," she said. |
| "Those issues, we are told by Ticketmaster, are now resolved. But of course the reason the tickets are going back on sale on a phased basis is to reduce the risk around volume and manage that. | "Those issues, we are told by Ticketmaster, are now resolved. But of course the reason the tickets are going back on sale on a phased basis is to reduce the risk around volume and manage that. |
| "Everything that could be done, has been done and Ticketmaster have given us the assurances that all of the issues within their systems have been resolved." | "Everything that could be done, has been done and Ticketmaster have given us the assurances that all of the issues within their systems have been resolved." |
| The ticket phoneline will be free and buyers will also receive free postage. | The ticket phoneline will be free and buyers will also receive free postage. |
| Will you be buying tickets for the Commonwealth Games? You can contact us by emailing haveyoursay@bbc.co.uk using 'Commonwealth' in the subject heading. |