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Glasgow 2014: Games tickets go back on sale Glasgow 2014: Commonwealth Games tickets go back on sale
(about 9 hours later)
Tickets for the Glasgow 2014 Commonwealth Games are due to go back on sale.Tickets for the Glasgow 2014 Commonwealth Games are due to go back on sale.
The tickets will be released over three days from 10:00 to try and prevent the website problems experienced last week. The tickets will be released over three days from 10:00 to try to prevent the website problems experienced last week.
Thousands of people faced hours of waiting as the official website struggled to cope. Thousands of people faced hours of waiting as the official website struggled to cope and some were unsure if transactions had completed.
Many customers were also overcharged when they tried to buy tickets over the phone. A number of customers were also charged for an engaged tone when they tried to buy tickets over the phone.
The problems caused the sale of tickets to be frozen after only about half the 100,000 on offer had been snapped up by buyers. The problems caused the sale of tickets to be frozen after only about half the 100,000 on offer had been sold.
Software problems
Team sports and ceremonies are going on sale first, with athletics tickets being released on Thursday and all remaining tickets on Friday.Team sports and ceremonies are going on sale first, with athletics tickets being released on Thursday and all remaining tickets on Friday.
Glasgow 2014 bosses are confident there will be no repeat of last week's chaos when they were forced to abandon the ticketing process after two days of technical problems.Glasgow 2014 bosses are confident there will be no repeat of last week's chaos when they were forced to abandon the ticketing process after two days of technical problems.
Manage demand
They expect demand to be high but insist all systems have been successfully tested.They expect demand to be high but insist all systems have been successfully tested.
After last Tuesday's decision to suspend sales the official ticketing agent Ticketmaster said it had undertaken extensive investigations and testing.After last Tuesday's decision to suspend sales the official ticketing agent Ticketmaster said it had undertaken extensive investigations and testing.
But Glasgow 2014 chief executive David Grevemberg said that, even with a phased approach helping to manage demand, it was still likely the website and phonelines would be busy at peak times and asked customers to be patient. Speaking on BBC Radio Scotland's Good Morning Scotland programme, Glasgow 2014 chief executive David Grevemberg said: "Ticketmaster has checked, tested, re-tested the system and are very confident now, in re-launching today, that customers are going to have a much, much better experience.
The ticketline will be free and buyers will also receive free postage. "We are now focused on selling those tickets and really making sure that everyone who wants to be a part of the Games can be."
Ticketmaster UK insist they have done everything possible to avoid a repeat of last week's problems. Sports Minister Shona Robison said everyone involved had been working "flat-out" to resolve the issues.
A spokesman said the website had been "checked, tested and tested again". "Some of those issues were volume related, some of them were problems with technical problems with the software," she said.
"Those issues, we are told by Ticketmaster, are now resolved. But of course the reason the tickets are going back on sale on a phased basis is to reduce the risk around volume and manage that.
"Everything that could be done, has been done and Ticketmaster have given us the assurances that all of the issues within their systems have been resolved."
The ticket phoneline will be free and buyers will also receive free postage.