This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.

You can find the current article at its original source at http://www.bbc.co.uk/news/uk-scotland-glasgow-west-27404417

The article has changed 4 times. There is an RSS feed of changes available.

Version 2 Version 3
Glasgow 2014: Games ticket site may reopen soon Glasgow 2014: Tickets 'fiasco' may take days to fix
(about 3 hours later)
The firm in charge of ticketing for the Commonwealth Games hopes to resolve the ongoing fiasco with online sales and have the website reopen "very soon". Ongoing problems with online ticket sales for the 2014 Commonwealth Games in Glasgow may take "days" to resolve, the organiser has said.
Ticketmaster said it regretted "any frustration or disruption" and was "undertaking an urgent review". Glasgow 2014 is reviewing problems with ticketing provider Ticketmaster.
Online and telephone sales were halted at 18:00 on Tuesday amid long delays and problems with transactions. A Games spokeswoman said they would be "in a position in coming days" to advise when ticket sales can resume.
So far, about 60,000 of 100,000 extra tickets released at 10:00 on Monday have been sold. Online and telephone sales for 100,000 extra tickets released on Monday were halted at 18:00 on Tuesday amid long delays and problems with transactions.
The spokeswoman said: "Glasgow 2014 and its official ticketing provider Ticketmaster are today urgently reviewing the performance of the ticketing website with the aim of resolving the issues experienced by some of our customers.
'Absolute priority'
"Once this review is complete and any measures have been implemented and tested we will be in a position in coming days to advise when ticket sales will be back up and running.
"It is our absolute priority to be able to meet, as soon as possible, the enthusiasm and demand that sports fans have shown for the final sprint for tickets and we thank all of our supporters and customers for their patience."
Earlier, Ticketmaster said it hoped to have the online site for ticket sales up and running "very soon".
Chris Edmonds, chairman of Ticketmaster UK, said: "We are undertaking an urgent review to enhance the performance of the website and improve the customer experience and we are confident the ticketing site will reopen very soon.Chris Edmonds, chairman of Ticketmaster UK, said: "We are undertaking an urgent review to enhance the performance of the website and improve the customer experience and we are confident the ticketing site will reopen very soon.
"We would like to thank customers for their patience and understanding.""We would like to thank customers for their patience and understanding."
He added: "Whilst we have sold over 60,000 tickets since the website reopened yesterday, we are aware customers have experienced long delays and some challenges during the ticket selection and purchase process.
"We do regret any frustration or disruption caused to any customers over the past two days."
First Minister Alex Salmond said the ticketing problem had caused "huge frustration" and had to be "sorted out as quickly as possible".
Mr Salmond told the BBC it was a "fair assumption" that he had contacted organisers to urge them to find a solution.
And he said that in some ways Glasgow 2014 was a victim of its own success because of the huge demand for the remaining tickets.
An extra 100,000 tickets across all 17 sports and the opening and closing ceremonies went on sale on Monday.An extra 100,000 tickets across all 17 sports and the opening and closing ceremonies went on sale on Monday.
Technical failure
But problems quickly developed with people facing long delays and issues with finalising transactions.But problems quickly developed with people facing long delays and issues with finalising transactions.
Many people, including some who got tickets, have taken to Twitter to express their frustrations at the system.
Failed fix
Pauline Lynch wrote: "You might not believe me but it took me 31 hours of queuing to secure commonwealth tickets. 31 hours."
Kelly Ross tweeted: "After 24hrs I have just managed to get opening ceremony tickets to the commonwealth games."
The site was initially closed for an hour on Tuesday morning to allow technicians to investigate the problem but they failed to resolve it.The site was initially closed for an hour on Tuesday morning to allow technicians to investigate the problem but they failed to resolve it.
That resulted in a second day of delays and frustrations for sports fans hoping to secure tickets for the Games.That resulted in a second day of delays and frustrations for sports fans hoping to secure tickets for the Games.
Glasgow 2014 chief executive David Grevemberg said Ticketmaster, which operates the website, was told to close it along with the call centre set up to handle sales until the problem was fixed. Online and telephone sales were halted at 18:00 on Tuesday amid long delays and problems with transactions.
Speaking on BBC Radio's Scotland's Newsdrive programme on Tuesday afternoon, Mr Grevemberg offered an "unreserved apology" to those affected. That led to Glasgow 2014 chief executive David Grevemberg offering an "unreserved apology" to those affected.
Mr Grevemberg could not say when ticket sales would resume, but said they would be widely publicised. He added: "We will only reopen the site once Ticketmaster is confident that the issues with the website have been resolved."
System failure First Minister Alex Salmond said the ticketing problem had caused "huge frustration" and had to be "sorted out as quickly as possible".
He added: "We will not allow the frustrations experienced by our customers throughout the last day and a half to continue further. We will only reopen the site once Ticketmaster is confident that the issues with the website have been resolved." Mr Salmond told the BBC it was a "fair assumption" that he had contacted organisers to urge them to find a solution.
Mr Grevemberg described the system that was being used with Ticketmaster as "tried and tested". And he said that in some ways Glasgow 2014 was a victim of its own success because of the huge demand for the remaining tickets.
It had been put through a testing regime that was "far in capacity than even some of the numbers that we've had", he said. So far, about 60,000 of the extra tickets released have been sold.
But he added: "The ticket system has not met capacity and has not coped with demand. In the past 28 hours we've gone through a number of technical solutions with Ticketmaster which have not solved the situation." Glasgow 2014 said diving, swimming, mountain biking, track cycling and the triathlon had all sold out.
With more than 60,000 tickets sold so far, Glasgow 2014 said diving, swimming, mountain biking, track cycling and the triathlon had all sold out.
Tickets remain unsold for other sports, as well as for the opening and closing ceremonies.Tickets remain unsold for other sports, as well as for the opening and closing ceremonies.
About 2.3 million applications were made for the initial one million tickets released last year, with athletics, aquatics and cycling proving the most popular events.About 2.3 million applications were made for the initial one million tickets released last year, with athletics, aquatics and cycling proving the most popular events.