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| Glasgow 2014: Games ticket site may reopen soon | |
| (about 2 hours later) | |
| The firm in charge of ticketing for the Commonwealth Games hopes to resolve the ongoing fiasco with online sales and have the website reopen "very soon". | |
| Ticketmaster said it regretted "any frustration or disruption" and was "undertaking an urgent review". | Ticketmaster said it regretted "any frustration or disruption" and was "undertaking an urgent review". |
| Online and telephone sales were halted at 18:00 on Tuesday amid long delays and problems with transactions. | Online and telephone sales were halted at 18:00 on Tuesday amid long delays and problems with transactions. |
| So far, about 60,000 of 100,000 extra tickets released at 10:00 on Monday have been sold. | So far, about 60,000 of 100,000 extra tickets released at 10:00 on Monday have been sold. |
| Chris Edmonds, chairman of Ticketmaster UK, said: "We are undertaking an urgent review to enhance the performance of the website and improve the customer experience and we are confident the ticketing site will reopen very soon. | |
| "We would like to thank customers for their patience and understanding." | "We would like to thank customers for their patience and understanding." |
| He added: "Whilst we have sold over 60,000 tickets since the website reopened yesterday, we are aware customers have experienced long delays and some challenges during the ticket selection and purchase process. | |
| "We do regret any frustration or disruption caused to any customers over the past two days." | "We do regret any frustration or disruption caused to any customers over the past two days." |
| First Minister Alex Salmond said the ticketing problem had caused "huge frustration" and had to be "sorted out as quickly as possible". | First Minister Alex Salmond said the ticketing problem had caused "huge frustration" and had to be "sorted out as quickly as possible". |
| Mr Salmond told the BBC it was a "fair assumption" that he had contacted organisers to urge them to find a solution. | Mr Salmond told the BBC it was a "fair assumption" that he had contacted organisers to urge them to find a solution. |
| And he said that in some ways Glasgow 2014 was a victim of its own success because of the huge demand for the remaining tickets. | And he said that in some ways Glasgow 2014 was a victim of its own success because of the huge demand for the remaining tickets. |
| An extra 100,000 tickets across all 17 sports and the opening and closing ceremonies went on sale on Monday. | An extra 100,000 tickets across all 17 sports and the opening and closing ceremonies went on sale on Monday. |
| But problems quickly developed with people facing long delays and issues with finalising transactions. | But problems quickly developed with people facing long delays and issues with finalising transactions. |
| Many people, including some who got tickets, have taken to Twitter to express their frustrations at the system. | Many people, including some who got tickets, have taken to Twitter to express their frustrations at the system. |
| Failed fix | Failed fix |
| Pauline Lynch wrote: "You might not believe me but it took me 31 hours of queuing to secure commonwealth tickets. 31 hours." | Pauline Lynch wrote: "You might not believe me but it took me 31 hours of queuing to secure commonwealth tickets. 31 hours." |
| Kelly Ross tweeted: "After 24hrs I have just managed to get opening ceremony tickets to the commonwealth games." | Kelly Ross tweeted: "After 24hrs I have just managed to get opening ceremony tickets to the commonwealth games." |
| The site was initially closed for an hour on Tuesday morning to allow technicians to investigate the problem but they failed to resolve it. | The site was initially closed for an hour on Tuesday morning to allow technicians to investigate the problem but they failed to resolve it. |
| That resulted in a second day of delays and frustrations for sports fans hoping to secure tickets for the Games. | That resulted in a second day of delays and frustrations for sports fans hoping to secure tickets for the Games. |
| Glasgow 2014 chief executive David Grevemberg said Ticketmaster, which operates the website, was told to close it along with the call centre set up to handle sales until the problem was fixed. | Glasgow 2014 chief executive David Grevemberg said Ticketmaster, which operates the website, was told to close it along with the call centre set up to handle sales until the problem was fixed. |
| Speaking on BBC Radio's Scotland's Newsdrive programme on Tuesday afternoon, Mr Grevemberg offered an "unreserved apology" to those affected. | Speaking on BBC Radio's Scotland's Newsdrive programme on Tuesday afternoon, Mr Grevemberg offered an "unreserved apology" to those affected. |
| Mr Grevemberg could not say when ticket sales would resume, but said they would be widely publicised. | Mr Grevemberg could not say when ticket sales would resume, but said they would be widely publicised. |
| System failure | System failure |
| He added: "We will not allow the frustrations experienced by our customers throughout the last day and a half to continue further. We will only reopen the site once Ticketmaster is confident that the issues with the website have been resolved." | |
| Mr Grevemberg described the system that was being used with Ticketmaster as "tried and tested". | Mr Grevemberg described the system that was being used with Ticketmaster as "tried and tested". |
| It had been put through a testing regime that was "far in capacity than even some of the numbers that we've had", he said. | It had been put through a testing regime that was "far in capacity than even some of the numbers that we've had", he said. |
| But he added: "The ticket system has not met capacity and has not coped with demand. In the past 28 hours we've gone through a number of technical solutions with Ticketmaster which have not solved the situation." | But he added: "The ticket system has not met capacity and has not coped with demand. In the past 28 hours we've gone through a number of technical solutions with Ticketmaster which have not solved the situation." |
| With more than 60,000 tickets sold so far, Glasgow 2014 said diving, swimming, mountain biking, track cycling and the triathlon had all sold out. | With more than 60,000 tickets sold so far, Glasgow 2014 said diving, swimming, mountain biking, track cycling and the triathlon had all sold out. |
| Tickets remain unsold for other sports, as well as for the opening and closing ceremonies. | Tickets remain unsold for other sports, as well as for the opening and closing ceremonies. |
| About 2.3 million applications were made for the initial one million tickets released last year, with athletics, aquatics and cycling proving the most popular events. | About 2.3 million applications were made for the initial one million tickets released last year, with athletics, aquatics and cycling proving the most popular events. |