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| Ben Howard fans told Plymouth Pavilions tickets invalid | Ben Howard fans told Plymouth Pavilions tickets invalid |
| (35 minutes later) | |
| A number of fans of Mercury Prize nominated singer Ben Howard have been told their tickets for his Plymouth Pavilions show are invalid. | A number of fans of Mercury Prize nominated singer Ben Howard have been told their tickets for his Plymouth Pavilions show are invalid. |
| Nottingham-based Seetickets admitted it oversold tickets for the show on Saturday night. | Nottingham-based Seetickets admitted it oversold tickets for the show on Saturday night. |
| Four thousand tickets were sold for the sell-out show, but it is not clear how many people have been affected. | Four thousand tickets were sold for the sell-out show, but it is not clear how many people have been affected. |
| Devon-based Howard said he was "gutted" and was planning another show in Plymouth. | Devon-based Howard said he was "gutted" and was planning another show in Plymouth. |
| Ticket buyers are being advised by Seetickets via email how to get refunds. | Ticket buyers are being advised by Seetickets via email how to get refunds. |
| Seetickets said in the email: "Due to an administration error the show was oversold". | Seetickets said in the email: "Due to an administration error the show was oversold". |
| Those who bought tickets directly from the Pavilions or through Ticketmaster are not affected. | Those who bought tickets directly from the Pavilions or through Ticketmaster are not affected. |
| Many fans voiced their disappointment on Twitter. | Many fans voiced their disappointment on Twitter. |
| April Wilmott, 25, who travelled with her boyfriend from Bristol to Plymouth on Friday for the gig, said she got an email at 21:30 BST on Friday telling her that her tickets were invalid. | April Wilmott, 25, who travelled with her boyfriend from Bristol to Plymouth on Friday for the gig, said she got an email at 21:30 BST on Friday telling her that her tickets were invalid. |
| 'So upset' | 'So upset' |
| "They seem to have massively oversold," she said. | "They seem to have massively oversold," she said. |
| "I'm absolutely heartbroken. I've been wanting to see him for ages. | "I'm absolutely heartbroken. I've been wanting to see him for ages. |
| "It's been absolutely awful." | "It's been absolutely awful." |
| Susie Dabson, who bought tickets for her two daughters, said: "They are so upset, they've been looking forward to this all year." | Susie Dabson, who bought tickets for her two daughters, said: "They are so upset, they've been looking forward to this all year." |
| A spokesperson for Howard said on his website: "Ben and the band are gutted to hear about this and we are looking to add another hometown show to try and make it up to you guys." | A spokesperson for Howard said on his website: "Ben and the band are gutted to hear about this and we are looking to add another hometown show to try and make it up to you guys." |
| Apologies for 'inconvenience' | Apologies for 'inconvenience' |
| Seetickets was allocated less than a quarter of the 4,000 tickets. | |
| Robert Maltby of the Pavilions said overselling had never affected the Pavilions before. | Robert Maltby of the Pavilions said overselling had never affected the Pavilions before. |
| He said: "We appreciate that people have travelled from a distance. | He said: "We appreciate that people have travelled from a distance. |
| "The promoter, artist and the Pavilions apologise for the inconvenience but it is a matter for the agent. | "The promoter, artist and the Pavilions apologise for the inconvenience but it is a matter for the agent. |
| "It is an error with their systems and is not down to the venue." | "It is an error with their systems and is not down to the venue." |
| Howard's debut album Every Kingdom, which has sold more than 200,000 copies in the UK, was nominated for the Mercury Prize. | Howard's debut album Every Kingdom, which has sold more than 200,000 copies in the UK, was nominated for the Mercury Prize. |
| The Plymouth show comes at the start of a UK tour which Howard has used the Pavilions to rehearse for. | The Plymouth show comes at the start of a UK tour which Howard has used the Pavilions to rehearse for. |
| Seetickets was unavailable for comment. | Seetickets was unavailable for comment. |