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| Morrisons discount cards not working and Christmas deliveries delayed | |
| (32 minutes later) | |
| Morrisons has apologised after customers have been unable to get discounts on their shopping ahead of Christmas after a problem with the More loyalty card. | Morrisons has apologised after customers have been unable to get discounts on their shopping ahead of Christmas after a problem with the More loyalty card. |
| Some customers have also complained that their online orders have been cancelled. | Some customers have also complained that their online orders have been cancelled. |
| The supermarket says loyalty card and click and collect orders are mostly affected. | The supermarket says loyalty card and click and collect orders are mostly affected. |
| "If More Card prices are not registering, we will apply a 10% discount to the customer's entire shop," a Morrisons spokesperson said. | "If More Card prices are not registering, we will apply a 10% discount to the customer's entire shop," a Morrisons spokesperson said. |
| They added that some home deliveries may be arriving late today, and that click and collect customers should wait for an email before going to the stores. | |
| Social media users say their discounts are not working at the till, with one person posting a photo of an error message at the self-checkout, which reads: "We are really sorry some promotions and discounts are not working at this time." | Social media users say their discounts are not working at the till, with one person posting a photo of an error message at the self-checkout, which reads: "We are really sorry some promotions and discounts are not working at this time." |
| The Morrisons website also appears to be down, with error messages on some pages suggesting invalid or late responses from servers. | |
| One X user said their Christmas food delivery, which included a turkey, was due to arrive this afternoon. | |
| "I've rung customer services who said they couldn't reinstate the order or offer me a delivery slot and there's nothing they can do," they told the BBC. | |
| "I explained to them I'm very unwell, disabled and immunocompromised and I don't drive and they just said they can't do anything and offered me a '£10 good will voucher'. I really don't know what I'm going to do." | |
| On the Morrisons Facebook page, people have also been commenting that Christmas deliveries they ordered a month ago have been cancelled. | On the Morrisons Facebook page, people have also been commenting that Christmas deliveries they ordered a month ago have been cancelled. |
| "Half my Christmas shopping isn't coming including the turkey and puddings and they were ordered a month ago," one person commented under a post advertising discounts. | "Half my Christmas shopping isn't coming including the turkey and puddings and they were ordered a month ago," one person commented under a post advertising discounts. |
| Others say they have been missing out on large discounts in store. | Others say they have been missing out on large discounts in store. |
| The supermarket has been advertising heavy discounts on Christmas dinner food, including vegetables, in the last week. | The supermarket has been advertising heavy discounts on Christmas dinner food, including vegetables, in the last week. |
| "I've just wasted an hour of my life shopping at Morrisons only to find out by checking my receipt that I've been charged £40 more than I should because the More Cards aren't working. No communication at all, so loads have probably overspent without knowing," wrote one user on X., external | "I've just wasted an hour of my life shopping at Morrisons only to find out by checking my receipt that I've been charged £40 more than I should because the More Cards aren't working. No communication at all, so loads have probably overspent without knowing," wrote one user on X., external |
| Today is predicted to be the busiest shopping day for supermarkets this year, according to retail analysts Kantar., external | |
| Sales at supermarkets are expected to reach over £13bn for the first December ever. | |
| Morrisons is the fifth-largest market supermarket in the UK, according to Kantar, with 8.6% of the grocery market in the 12 weeks leading up to 1 December 2024. | |
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| Are you affected by these issues? |