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| Morrisons customers say Christmas deliveries and discounts not working | |
| (32 minutes later) | |
| Morrisons has apologised after customers have been unable to get discounts on their shopping ahead of Christmas after a problem with the More loyalty card. | |
| Some customers have also complained that their online orders have been cancelled. | |
| The supermarket says loyalty card and click and collect orders are mostly affected. | |
| "If More Card prices are not registering, we will apply a 10% discount to the customer's entire shop," a Morrisons spokesperson said. | |
| They added that some home deliveries may be arriving late today, and that click and collect customers should wait for am email before going to the stores. | |
| Social media users say their discounts are not working at the till, with one person posting a photo of an error message at the self-checkout, which reads: "We are really sorry some promotions and discounts are not working at this time." | |
| The Morrisons website also appears to be down, with a "502 bad gateway" error message on some pages. | The Morrisons website also appears to be down, with a "502 bad gateway" error message on some pages. |
| One X user said their Christmas food delivery, which included a turkey, was due to arrive this afternoon. "I've just had an email from you saying you couldn't fulfil my order and it's been cancelled," they wrote., external | |
| On the Morrisons Facebook page, people have also been commenting that Christmas deliveries they ordered a month ago have been cancelled. | |
| "Half my Christmas shopping isn't coming including the turkey and puddings and they were ordered a month ago," one person commented under a post advertising discounts. | |
| Others say they have been missing out on large discounts in store. | |
| The supermarket has been advertising heavy discounts on Christmas dinner food, including vegetables, in the last week. | |
| "I've just wasted an hour of my life shopping at Morrisons only to find out by checking my receipt that I've been charged £40 more than I should because the More Cards aren't working. No communication at all, so loads have probably overspent without knowing," wrote one user on X., external | |
| This breaking news story is being updated and more details will be published shortly. Please refresh the page for the fullest version. | This breaking news story is being updated and more details will be published shortly. Please refresh the page for the fullest version. |
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