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| Version 3 | Version 4 |
|---|---|
| WhatsApp back online after worldwide outage | WhatsApp back online after worldwide outage |
| (30 minutes later) | |
| The messaging platform WhatsApp has come back online after an outage that affected users around the world. | The messaging platform WhatsApp has come back online after an outage that affected users around the world. |
| Meta, which owns WhatsApp, said the problem had been fixed but did not give a reason for the disruption. | Meta, which owns WhatsApp, said the problem had been fixed but did not give a reason for the disruption. |
| People trying to send and receive messages on WhatsApp, which has about two billion users globally, began reporting issues just before 08:00 BST. | People trying to send and receive messages on WhatsApp, which has about two billion users globally, began reporting issues just before 08:00 BST. |
| More than 12,000 reports were posted within half an hour, according to the service status website Down Detector. | More than 12,000 reports were posted within half an hour, according to the service status website Down Detector. |
| However, by about 10:00 BST service seemed to be returning for many users. | However, by about 10:00 BST service seemed to be returning for many users. |
| #WhatsApp is working now | #WhatsApp is working now |
| In a statement Meta said the problem had been resolved. | In a statement Meta said the problem had been resolved. |
| "We know people had trouble sending messages on WhatsApp today," the statement said. | "We know people had trouble sending messages on WhatsApp today," the statement said. |
| "We have fixed the issue and apologise for any inconvenience." | |
| As WhatsApp experienced difficulties many people complained on social media that they could not send or receive messages. | As WhatsApp experienced difficulties many people complained on social media that they could not send or receive messages. |
| Users who tried to use the app on Tuesday morning were faced with a "connecting" message. | Users who tried to use the app on Tuesday morning were faced with a "connecting" message. |
| The message that appeared when attempting to connect to WhatsApp on the web | The message that appeared when attempting to connect to WhatsApp on the web |
| The outage is likely have caused significant disruption. | The outage is likely have caused significant disruption. |
| The app, which offers end-to-end encryption for messages, is a popular method of group communication for social, work and parenting activities. | The app, which offers end-to-end encryption for messages, is a popular method of group communication for social, work and parenting activities. |
| It has even been used, controversially, by government ministers. | It has even been used, controversially, by government ministers. |
| According to internet monitoring organisation NetBlocks the outage affected users both in the UK and around the world. | According to internet monitoring organisation NetBlocks the outage affected users both in the UK and around the world. |
| BBC journalists in Australia and Ukraine reporting problems accessing the service. | BBC journalists in Australia and Ukraine reporting problems accessing the service. |
| ℹ️ Note: Messaging app WhatsApp is currently experiencing international outages; incident not related to country-level internet disruptions or filtering #WhatsAppDown pic.twitter.com/niy0fKQXGi | ℹ️ Note: Messaging app WhatsApp is currently experiencing international outages; incident not related to country-level internet disruptions or filtering #WhatsAppDown pic.twitter.com/niy0fKQXGi |
| There were also reports of issues in Hong Kong, South Africa, Singapore and India - a key market for the platform. | There were also reports of issues in Hong Kong, South Africa, Singapore and India - a key market for the platform. |
| Last year WhatsApp went down as part of of a six-hour outage which also hit Facebook, Oculus and Instagram. | Last year WhatsApp went down as part of of a six-hour outage which also hit Facebook, Oculus and Instagram. |
| Facebook later said the global problem was caused by a configuration change. | Facebook later said the global problem was caused by a configuration change. |