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Tesco tills hit by tech problems Tesco tills hit by tech problems
(41 minutes later)
UK supermarket giant Tesco says that checkouts at about 100 of its 2,184 stores have been hit by computer problems, causing delays for shoppers. Tesco says 67 of its 2,184 UK supermarkets had to close temporarily because of computer problems at its tills, causing disruption for shoppers.
A spokeswoman said that the problems were caused by a routine upgrade to the company's IT system but that self-service check-outs were working. A spokeswoman said that the problems were caused by a routine upgrade to the company's IT system.
She added that the company was working to remedy the situation, which should be fixed in the course of the day. The company said that the "glitch" had been rectified at many stores and the remaining few would open shortly.
Customers reported long queues and difficulties paying. Customers reported long queues and difficulties paying at both regular and self-service checkouts.
Problems were reported in Worcester, Aylesbury in Buckinghamshire, Mold in North Wales, and Northern Ireland.Problems were reported in Worcester, Aylesbury in Buckinghamshire, Mold in North Wales, and Northern Ireland.
Texts sent to BBC Radio 5 Live also told of payment problems at stores in Tring, Hertfordshire, and Oakham, Rutland.Texts sent to BBC Radio 5 Live also told of payment problems at stores in Tring, Hertfordshire, and Oakham, Rutland.
"We have had an IT update overnight, which has affected a minority of our stores. They have had to reboot the tills in those stores," the spokeswoman said."We have had an IT update overnight, which has affected a minority of our stores. They have had to reboot the tills in those stores," the spokeswoman said.
"We have already heard of plenty of instances where stores have rectified the problem, and we are very confident it will be cleared up very soon," she added."We have already heard of plenty of instances where stores have rectified the problem, and we are very confident it will be cleared up very soon," she added.