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You can find the current article at its original source at https://www.theguardian.com/australia-news/2017/jul/13/melbournes-peak-hour-trains-at-a-standstill-after-computer-glitch
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| Version 2 | Version 3 |
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| Melbourne train services resume after IT glitch brings network to a standstill | Melbourne train services resume after IT glitch brings network to a standstill |
| (7 months later) | |
| Major delays expected to continue on Thursday evening after computer glitch leaves commuters stranded inside stalled trains and crowded on platforms | |
| Australian Associated Press | |
| Thu 13 Jul 2017 07.55 BST | |
| Last modified on Thu 13 Jul 2017 11.02 BST | |
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| Melbourne has suffered through peak hour commuter chaos after a computer glitch shut down the entire train network, leaving thousands of passengers stranded. | Melbourne has suffered through peak hour commuter chaos after a computer glitch shut down the entire train network, leaving thousands of passengers stranded. |
| The fault brought every line to a grinding halt at about 4pm on Thursday, leaving people stuck on trains between stations - some even trapped underground in the City Loop for two hours. | The fault brought every line to a grinding halt at about 4pm on Thursday, leaving people stuck on trains between stations - some even trapped underground in the City Loop for two hours. |
| Metro tweeted a warning for people not to force the doors and make a getaway from the stranded trains, and were advising people at stations to “seek alternative transport where possible”. | Metro tweeted a warning for people not to force the doors and make a getaway from the stranded trains, and were advising people at stations to “seek alternative transport where possible”. |
| Services resumed shortly after 5.30pm, but by that time, platforms were clogged with angry commuters – some demanding compensation for the delay. | Services resumed shortly after 5.30pm, but by that time, platforms were clogged with angry commuters – some demanding compensation for the delay. |
| Pictures on social media showed people crammed into train carriages in the desperate push to get home once services resumed. | Pictures on social media showed people crammed into train carriages in the desperate push to get home once services resumed. |
| Metro Trains tweeted: “crowd control measures are in place at Sthn Cross and City Loop stations. Pls allow extra time to enter & follow directions from staff.” | Metro Trains tweeted: “crowd control measures are in place at Sthn Cross and City Loop stations. Pls allow extra time to enter & follow directions from staff.” |
| There are still delays across the network, which are likely to persist for most of the night. | There are still delays across the network, which are likely to persist for most of the night. |
| VicRoads also issued a warning that boom gates may be down for long periods due to the sudden influx in trains. | VicRoads also issued a warning that boom gates may be down for long periods due to the sudden influx in trains. |
| The peak hour debacle also affected Melbourne’s tram networks, with Yarra Trams saying “high demand” was contributing to major delays. | The peak hour debacle also affected Melbourne’s tram networks, with Yarra Trams saying “high demand” was contributing to major delays. |
| Commuters took the opportunity to vent on social media or poke fun at Metro, the train network operator, over the situation. | Commuters took the opportunity to vent on social media or poke fun at Metro, the train network operator, over the situation. |
| Update: Services are now running. In other capital cities, that is. Not Melbourne. #MetroTrains | Update: Services are now running. In other capital cities, that is. Not Melbourne. #MetroTrains |
| Leaked footage of #MetroTrains attempting to get their system back online. pic.twitter.com/kWspagMrLz | Leaked footage of #MetroTrains attempting to get their system back online. pic.twitter.com/kWspagMrLz |
| You had one job @metrotrains #MetroTrains pic.twitter.com/vR67V2gmQz | You had one job @metrotrains #MetroTrains pic.twitter.com/vR67V2gmQz |
| Metro said the computer glitch had been fixed, apologised and promised a full investigation into what caused it. | Metro said the computer glitch had been fixed, apologised and promised a full investigation into what caused it. |
| It is believed the TCMS, the network’s automated control centre, was behind the failure with controllers left staring at blank screens when it went offline. The trains were required to halt for safety reasons as controllers had no way of knowing where they were. | It is believed the TCMS, the network’s automated control centre, was behind the failure with controllers left staring at blank screens when it went offline. The trains were required to halt for safety reasons as controllers had no way of knowing where they were. |
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