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Woman sues Disneyland Paris over restaurant burns Woman sues Disneyland Paris over crème brûlée 'fireball' burns
(about 17 hours later)
A woman suffered burns to her face when a blow torch set fire to her clothes in a Disneyland Paris restaurant, it has been claimed. A woman who was burned when her clothes caught fire in a Disneyland Paris restaurant says she was told it was "no different to falling off a bike".
Erica Osbourne claims it happened after her jumper caught fire when a chef used the torch on a crème brûlée dessert. Erica Osbourne, 37, claims it happened when a chef used a blow torch on a dessert. She lost part of her hair and eyebrows in the incident in February.
She suffered second degree burns and lost part of her hair and eyebrows in the incident in February. She said "a massive fireball came across the counter towards me" as the crème brûlée sugar was lit.
A Disneyland Paris spokeswoman said safety was a "priority" and such incidents were "extremely rare". Disneyland Paris said guest safety "is our number one priority".
'Massive fireball' Mrs Osbourne, from Bristol, said she suffered second degree burns when her jumper caught fire as a chef used the torch on the dessert.
Mrs Osbourne, 37, from Bristol, said the flames narrowly missed her 10-year-old daughter, Abigail, when it happened at the Newport Bay Hotel Restaurant. She said the flames narrowly missed her 10-year-old daughter, Abigail, at the Newport Bay Hotel Restaurant.
She said: "I had ordered the crème brûlée and Abigail had gone to get an ice cream when the chef lit the sugar and a massive fireball came across the counter towards me. 'Face on fire'
"I had ordered the crème brûlée and Abigail had gone to get an ice cream when the chef lit the sugar and a massive fireball came across the counter towards me.
"I was so terrified that I froze to the spot but I remember an intense heat on my face."I was so terrified that I froze to the spot but I remember an intense heat on my face.
"Abigail told me later that I was screaming 'help me! I'm on fire'. My jumper and my face were on fire.""Abigail told me later that I was screaming 'help me! I'm on fire'. My jumper and my face were on fire."
She said a chef jumped over the counter and he and another customer "bundled me to the ground and rolled me around to put out the flames".She said a chef jumped over the counter and he and another customer "bundled me to the ground and rolled me around to put out the flames".
'Terrifying incident'
Mrs Osbourne was treated by paramedics and spent several hours in hospital.Mrs Osbourne was treated by paramedics and spent several hours in hospital.
She is now taking legal action against Disneyland Paris for personal injury.She is now taking legal action against Disneyland Paris for personal injury.
James Griffin, from Slater and Gordon, who is representing Mrs Osbourne, said: "This was a terrifying incident that could have resulted in much more serious consequences." "Incidents of this type are extremely rare," a spokesman for the attraction said.
A Disneyland Paris spokeswoman said: "The safety and security of our guests is our number one priority. Incidents of this type are extremely rare.
"As this is an ongoing legal issue which is in the process of being resolved, it would be inappropriate to discuss this further at this time.""As this is an ongoing legal issue which is in the process of being resolved, it would be inappropriate to discuss this further at this time."
James Griffin, from Slater and Gordon, who is representing Mrs Osbourne, said: "This was a terrifying incident that could have resulted in much more serious consequences."