Sainsbury's has fixed a "technical glitch" which put its online ordering system out of operation for two days.
Sainsbury's has fixed a "technical glitch" which put its online ordering system out of operation for two days.
But supermarket customers left without groceries will have to wait until Saturday before deliveries resume.
But supermarket customers left without groceries will have to wait until Saturday before deliveries resume.
Sainsbury's website is now back up and running and customers are able to amend existing orders or place new ones.
Sainsbury's website is now back up and running and customers are able to amend existing orders or place new ones.
The company said about 20,000 people had been affected by the problem on Wednesday and Thursday and it has offered £10 vouchers as compensation.
The company said about 20,000 people had been affected by the problem on Wednesday and Thursday and it has offered £10 vouchers as compensation.
In a statement, Sainsbury's said: "We experienced a technical glitch which affected our ability to process orders.
In a statement, Sainsbury's said: "We experienced a technical glitch which affected our ability to process orders.
"We have been contacting customers whose orders have been affected over the last couple of days and would like to apologise once again for the inconvenience this has caused.
"We have been contacting customers whose orders have been affected over the last couple of days and would like to apologise once again for the inconvenience this has caused.
"We have spent just over 48 hours fixing the problem and the website has been thoroughly tested."
"We have spent just over 48 hours fixing the problem and the website has been thoroughly tested."
The supermarket giant said deliveries would resume from 0800 BST on Saturday.
The supermarket giant said deliveries would resume from 0800 BST on Saturday.
A spokeswoman said no-one had hacked into the website and customers' details had remained secure during the shutdown.
A spokeswoman said no-one had hacked into the website and customers' details had remained secure during the shutdown.
The fault was spotted on Tuesday afternoon, and left customers facing an apology page when they tried to place order.
The fault was spotted on Tuesday afternoon, and left customers facing an apology page when they tried to place an order.
Are you a Sainsbury's online customer? Are you without your grocery delivery? Send us your comments using the form below:
Are you a Sainsbury's online customer? Are you without your grocery delivery? Send us your comments using the form below:
