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Fault left cars stuck on Condor ferry in Portsmouth for 12 hours | Fault left cars stuck on Condor ferry in Portsmouth for 12 hours |
(35 minutes later) | |
Dozens of vehicles were stuck on a ferry in Portsmouth for more than 12 hours after a ramp to disembark failed. | |
The Condor Ferries service arrived from Jersey at about 07:00 GMT, but a fault with the internal ramp meant cars on the upper deck were unable to get off. | |
Condor said 110 people and 44 vehicles had been stuck, but said they had all disembarked shortly before 20:00 GMT. | |
Passenger Kit Ashton, from Jersey, said a crane had been needed to help cars off, describing it as "a nightmare". | |
Condor said the fault meant it had not been possible to lower the ramp from the upper vehicle deck of its Commodore Clipper ferry. | |
The firm said foot passengers had been able to disembark upon arrival, but engineers had to work throughout the day to lower the ramp. They required a specialist crane to help, it said in a statement. | |
Mr Ashton was one of a number of passengers who had already been moved to the Clipper ferry, having originally been booked on Condor's Liberation ferry. | |
The Liberation developed two technical faults on Friday and its services between the Channel Islands and Poole had been cancelled. | |
Mr Ashton said: "We got off just before 20:00, so it was basically 26 hours since I checked in. It has been an absolute nightmare. | |
"I should have been in Poole at 23:00 last night, but here I am in Portsmouth 26 hours later," he added. | |
Analysis | Analysis |
By Paul Clifton, BBC South's transport correspondent | By Paul Clifton, BBC South's transport correspondent |
This is the latest in a string of technical failures to hit Condor Ferries in the past year. | This is the latest in a string of technical failures to hit Condor Ferries in the past year. |
The fast ferry Liberation has endured breakdowns and incidents and now the normally reliable Commodore Clipper is adding to the company's difficulties. | The fast ferry Liberation has endured breakdowns and incidents and now the normally reliable Commodore Clipper is adding to the company's difficulties. |
It all means that Condor is hitting the headlines for the wrong reasons more frequently than other ferry operators. | It all means that Condor is hitting the headlines for the wrong reasons more frequently than other ferry operators. |
Mr Ashton, who was travelling to Exeter, said several animals were also on board the vessel, including several dogs and a horse. | |
He said passengers had to wait while the crane arrived to help support the ramp. He called on Condor to improve services to the Channel Islands. | |
Condor's executive chairman, Russell Kew, said: "I'd like to apologise to all those customers who have been inconvenienced over the last 24 hours, and to thank them for their understanding and patience." |