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NatWest problems now resolved, says Bank | |
(about 2 hours later) | |
Problems affecting customers of NatWest's online banking operations have now been resolved, the bank has said. | |
The issue lasted around 50 minutes on Friday, during which dozens of account holders took to Twitter to vent their frustration. | |
Some complained that salary payments were not being paid; others that the website was very slow. | |
As yet there has been no explanation as to what went wrong. | |
"We are aware that some customers experienced issues with online banking this morning," said a spokesperson for Royal Bank of Scotland (RBS), which owns NatWest. | |
"This has now been resolved and our service is operating as normal. We apologise to those customers who experienced difficulties." | |
The spokesman also told the BBC that the issue was "totally separate" to problems in June, when payments were held up for several days. | |
At that time as many as 600,000 customers of RBS and NatWest suffered late payments. | |
Salaries, tax credit and benefit payments were all affected. | Salaries, tax credit and benefit payments were all affected. |
RBS was also fined £56m by the regulator after a software upgrade in 2012 went wrong. | |
Up to 6.5 million customers were left unable to access their accounts. | Up to 6.5 million customers were left unable to access their accounts. |