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NatWest customers 'having problems' NatWest problems now resolved, says Bank
(about 2 hours later)
NatWest Bank is investigating problems with its online service, after customers complained that payments - including salaries - were not going through. Problems affecting customers of NatWest's online banking operations have now been resolved, the bank has said.
Other people have complained that the website is running slowly. The issue lasted around 50 minutes on Friday, during which dozens of account holders took to Twitter to vent their frustration.
NatWest said it was investigating the issues, but had no other comment to make in the meantime. Some complained that salary payments were not being paid; others that the website was very slow.
Dozens of customers took to Twitter to express their frustrations, saying that many are due to be paid on Friday. As yet there has been no explanation as to what went wrong.
One customer who said she had gone overdrawn was advised by the bank "not to panic." "We are aware that some customers experienced issues with online banking this morning," said a spokesperson for Royal Bank of Scotland (RBS), which owns NatWest.
'Unacceptable' "This has now been resolved and our service is operating as normal. We apologise to those customers who experienced difficulties."
In June, as many as 600,000 customers of Royal Bank of Scotland (RBS) and NatWest suffered late payments. The spokesman also told the BBC that the issue was "totally separate" to problems in June, when payments were held up for several days.
At that time as many as 600,000 customers of RBS and NatWest suffered late payments.
Salaries, tax credit and benefit payments were all affected.Salaries, tax credit and benefit payments were all affected.
The delays were criticised by the chairman of the Treasury Select Committee as "unacceptable". RBS was also fined £56m by the regulator after a software upgrade in 2012 went wrong.
At the time, Andrew Tyrie MP said he would write to the Financial Conduct Authority (FCA) about another "serious IT failure" within the industry.
RBS - which owns NatWest - was also fined £56m by the regulator after a software upgrade in 2012 went wrong.
Up to 6.5 million customers were left unable to access their accounts.Up to 6.5 million customers were left unable to access their accounts.