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| Version 5 | Version 6 |
|---|---|
| Heathrow baggage woes continue | Heathrow baggage woes continue |
| (5 days later) | |
| People flying from Heathrow's Terminal 4 are facing delays because of problems with baggage handling software. | People flying from Heathrow's Terminal 4 are facing delays because of problems with baggage handling software. |
| British Airways, the main airline based at the terminal, said economy and premium economy customers should not bring luggage to be checked in. | British Airways, the main airline based at the terminal, said economy and premium economy customers should not bring luggage to be checked in. |
| It says such passengers will only be allowed to travel if they bring a maximum of two items of hand luggage. | It says such passengers will only be allowed to travel if they bring a maximum of two items of hand luggage. |
| Airport operator BAA said it was "confident" a full service will be resumed on Thursday. | Airport operator BAA said it was "confident" a full service will be resumed on Thursday. |
| It said that passengers should still check on its - or BA's - website for the latest information before travelling to Terminal 4. | It said that passengers should still check on its - or BA's - website for the latest information before travelling to Terminal 4. |
| Travel restrictions | Travel restrictions |
| The problem first emerged on Tuesday and has serious consequences for the airline's World Traveller (economy), World Traveller Plus (premium economy) and transfer passengers. | The problem first emerged on Tuesday and has serious consequences for the airline's World Traveller (economy), World Traveller Plus (premium economy) and transfer passengers. |
| BA's website says that these passengers, travelling from Terminal 4, should not bring luggage to be checked in. | BA's website says that these passengers, travelling from Terminal 4, should not bring luggage to be checked in. |
| If they do they will not be allowed to travel. They are, however, allowed to bring two items of hand luggage, and complete their journey. | If they do they will not be allowed to travel. They are, however, allowed to bring two items of hand luggage, and complete their journey. |
| BAA is now confident that a full service will be able to be offered to all passengers [on Thursday] BAA spokesman | BAA is now confident that a full service will be able to be offered to all passengers [on Thursday] BAA spokesman |
| The airline said that Club World and first class passengers are not affected by the baggage restriction, and it advised customers to check its website for the latest developments. | The airline said that Club World and first class passengers are not affected by the baggage restriction, and it advised customers to check its website for the latest developments. |
| A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4." | A BA spokesman said: "We would like to apologise to our customers for the disruption as a result of the failure of the airport's baggage system in Terminal 4." |
| The terminal handles baggage for the airline's long-haul customers. | The terminal handles baggage for the airline's long-haul customers. |
| BAA told the BBC that its engineers believe they can either fix the software problem affecting two baggage sorting machines, or install a temporary system allowing baggage to be sorted manually. | BAA told the BBC that its engineers believe they can either fix the software problem affecting two baggage sorting machines, or install a temporary system allowing baggage to be sorted manually. |
| "BAA is now confident that a full service will be able to be offered to all passengers [on Thursday]," said the airline operator. | "BAA is now confident that a full service will be able to be offered to all passengers [on Thursday]," said the airline operator. |
| BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date. | BA said passengers due to fly from T4 are eligible for a refund, can re-book to a different destination or travel on a later date. |
| It has published full details of the options available to customers affected on its website. | It has published full details of the options available to customers affected on its website. |