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You can find the current article at its original source at http://www.theguardian.com/business/2015/jul/09/cooperative-charged-twice-food-petrol-customers-processing-error
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| Co-op customers charged twice for card payments due to processing error | Co-op customers charged twice for card payments due to processing error |
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| A processing error has resulted in hundreds of thousands of Co-op customers being charged twice for purchases made from its food stores and petrol stations. | A processing error has resulted in hundreds of thousands of Co-op customers being charged twice for purchases made from its food stores and petrol stations. |
| The retailer admitted that anyone who used a credit or debit card to pay for food or fuel on Tuesday may have been subjected to the error. Co-op apologised and promised to refund and reimburse customers for any charges incurred. | The retailer admitted that anyone who used a credit or debit card to pay for food or fuel on Tuesday may have been subjected to the error. Co-op apologised and promised to refund and reimburse customers for any charges incurred. |
| A spokesman for Co-operative Food said: “Due to a processing error, customers who shopped with us or used a petrol filling station on 7 July using a credit or debit card were charged twice. | A spokesman for Co-operative Food said: “Due to a processing error, customers who shopped with us or used a petrol filling station on 7 July using a credit or debit card were charged twice. |
| Related: Co-op commits £125m to slash prices of fruit and veg | Related: Co-op commits £125m to slash prices of fruit and veg |
| “We would like to apologise to all those affected, and reassure customers that refunds will be made directly into their accounts within 24 hours. We will also reimburse any customers who have incurred bank charges as a result of this error.” | “We would like to apologise to all those affected, and reassure customers that refunds will be made directly into their accounts within 24 hours. We will also reimburse any customers who have incurred bank charges as a result of this error.” |
| The spokesman said the mistake came to light after staff looked at their financial records the following day. He said: “It was clear that an error had been made.” | The spokesman said the mistake came to light after staff looked at their financial records the following day. He said: “It was clear that an error had been made.” |
| Not everyone shopping on Tuesday with Co-op will have been affected by the error and people have been advised to check their bank statements. Customers with concerns can call the Co-op customer careline number on 0800 068 6727. | Not everyone shopping on Tuesday with Co-op will have been affected by the error and people have been advised to check their bank statements. Customers with concerns can call the Co-op customer careline number on 0800 068 6727. |
| It comes weeks after John Lewis overtook the Co-op to become the UK’s largest worker-owned business. Figures showed the Co-op’s food sales for 2014 fell 2.1% to £7.1bn. | It comes weeks after John Lewis overtook the Co-op to become the UK’s largest worker-owned business. Figures showed the Co-op’s food sales for 2014 fell 2.1% to £7.1bn. |
| This was a result of the wider Co-operative Group being hit by the reduction in its stake in the Co-operative Bank – which dropped from 100% to 20% – following its emergency re-capitalisation by hedge funds after the bank nearly collapsed in 2013. The group was dragged to a £2.5bn annual loss that year after a £1.5bn hole was discovered in the lender’s balance sheet. | This was a result of the wider Co-operative Group being hit by the reduction in its stake in the Co-operative Bank – which dropped from 100% to 20% – following its emergency re-capitalisation by hedge funds after the bank nearly collapsed in 2013. The group was dragged to a £2.5bn annual loss that year after a £1.5bn hole was discovered in the lender’s balance sheet. |
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