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| Version 3 | Version 4 |
|---|---|
| Co-operative customers 'may have been charged twice' | Co-operative customers 'may have been charged twice' |
| (about 20 hours later) | |
| Thousands of Co-op customers who used their cards in the retailer's stores on Tuesday may have been charged twice, the chain has said. | Thousands of Co-op customers who used their cards in the retailer's stores on Tuesday may have been charged twice, the chain has said. |
| A Co-operative spokesman said a "processing error" had affected its food stores and petrol stations. | A Co-operative spokesman said a "processing error" had affected its food stores and petrol stations. |
| Those affected will have their money returned directly to their accounts within the next 24 hours, he said. | Those affected will have their money returned directly to their accounts within the next 24 hours, he said. |
| The Co-op has apologised and promised to reimburse people who have incurred charges as a result of the error. | The Co-op has apologised and promised to reimburse people who have incurred charges as a result of the error. |
| Not everyone shopping on Tuesday with Co-op is thought to have been affected and customers who used their credit or debit cards have been advised to check their statements. | Not everyone shopping on Tuesday with Co-op is thought to have been affected and customers who used their credit or debit cards have been advised to check their statements. |
| 'Technical glitch' | 'Technical glitch' |
| The Co-operative spokesman said he was unable to say exactly how many people were overcharged. | The Co-operative spokesman said he was unable to say exactly how many people were overcharged. |
| Retail analyst David Gray told the BBC that it was a "one-off technical glitch" that "won't do them [the Co-operative] any favours in terms of their brand image". | Retail analyst David Gray told the BBC that it was a "one-off technical glitch" that "won't do them [the Co-operative] any favours in terms of their brand image". |
| "Occasionally these glitches do happen; it is just that this is much larger than what we would normally see," he said. | "Occasionally these glitches do happen; it is just that this is much larger than what we would normally see," he said. |
| "I don't think customers need to worry too much about making card transactions." | "I don't think customers need to worry too much about making card transactions." |
| The retailer has 2,800 food stores and 200 petrol stations across the UK. | The retailer has 2,800 food stores and 200 petrol stations across the UK. |
| Its customer careline number is 0800 068 6727. | Its customer careline number is 0800 068 6727. |