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| Version 1 | Version 2 |
|---|---|
| Co-operative customers 'may have been charged twice' | Co-operative customers 'may have been charged twice' |
| (35 minutes later) | |
| Thousands of Co-op customers who used their cards in the retailer's stores on Tuesday may have been charged twice, the chain has said. | Thousands of Co-op customers who used their cards in the retailer's stores on Tuesday may have been charged twice, the chain has said. |
| A Co-operative spokesman said a "processing error" had affected its food stores and petrol stations. | A Co-operative spokesman said a "processing error" had affected its food stores and petrol stations. |
| Those affected will have their money returned directly to their accounts within the next 24 hours, he said. | Those affected will have their money returned directly to their accounts within the next 24 hours, he said. |
| The Co-op has apologised and promised to reimburse people who have incurred charges as a result of the error. | The Co-op has apologised and promised to reimburse people who have incurred charges as a result of the error. |
| Not everyone shopping on Tuesday with Co-op will have been affected and customers who used their credit or debit cards have been advised to check their statements. | Not everyone shopping on Tuesday with Co-op will have been affected and customers who used their credit or debit cards have been advised to check their statements. |
| The Co-operative spokesman said he was unable to say exactly how many people were affected. | The Co-operative spokesman said he was unable to say exactly how many people were affected. |
| The retailer has 2,800 food stores and 200 petrol stations across the UK. | The retailer has 2,800 food stores and 200 petrol stations across the UK. |
| Its customer careline number is 0800 068 6727. | Its customer careline number is 0800 068 6727. |
| Were you charged twice by the Co-op? You can share your experiences by emailing haveyoursay@bbc.co.uk. | |
| Please include a telephone number if you are available to talk to a BBC journalist. |