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| Version 0 | Version 1 |
|---|---|
| RBS criticised for payments failure | RBS criticised for payments failure |
| (about 1 hour later) | |
| Banks have "creaking" computer systems but the payments failure at RBS was "unacceptable", the head of the UK banking body has said. | Banks have "creaking" computer systems but the payments failure at RBS was "unacceptable", the head of the UK banking body has said. |
| Anthony Browne, chief executive of the British Bankers' Association (BBA), said banks were spending £3bn a year upgrading systems. | Anthony Browne, chief executive of the British Bankers' Association (BBA), said banks were spending £3bn a year upgrading systems. |
| About 600,000 transactions were delayed as a result of the processing problem at the RBS group on Wednesday. | About 600,000 transactions were delayed as a result of the processing problem at the RBS group on Wednesday. |
| The bank said that the backlog of payments would be cleared by Saturday. | The bank said that the backlog of payments would be cleared by Saturday. |
| Digital banking | Digital banking |
| Payments of wages, tax credits and disability living allowance were among those that failed to be credited to accounts of customers at RBS, NatWest, Ulster Bank and private bank Coutts. | Payments of wages, tax credits and disability living allowance were among those that failed to be credited to accounts of customers at RBS, NatWest, Ulster Bank and private bank Coutts. |
| The underlying problem was fixed on Wednesday morning but many of those affected are angry that it will take until the end of the week for all payments to go through. | The underlying problem was fixed on Wednesday morning but many of those affected are angry that it will take until the end of the week for all payments to go through. |
| Mr Browne, of the BBA, told the BBC, the incident was unacceptable, repeating RBS's admission on Wednesday. | |
| "The banks are already aware of this as an issue," Mr Browne said. | "The banks are already aware of this as an issue," Mr Browne said. |
| "A lot of them have creaking IT systems. They are spending £3bn a year upgrading their IT systems - it is one of the biggest IT upgrades that Britain has ever seen." | "A lot of them have creaking IT systems. They are spending £3bn a year upgrading their IT systems - it is one of the biggest IT upgrades that Britain has ever seen." |
| Most banks and building societies regularly suffer from online banking glitches, such as a problem at Nationwide earlier in the week, despite promoting the increased use of digital banking. | Most banks and building societies regularly suffer from online banking glitches, such as a problem at Nationwide earlier in the week, despite promoting the increased use of digital banking. |