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| Version 3 | Version 4 |
|---|---|
| Borders Railway tickets affected by website glitch | Borders Railway tickets affected by website glitch |
| (35 minutes later) | |
| A website glitch has meant many people trying to buy some of the first tickets for the new Borders to Edinburgh railway were unable to do so. | A website glitch has meant many people trying to buy some of the first tickets for the new Borders to Edinburgh railway were unable to do so. |
| Most of the new stations were not recognised by the ScotRail website. | Most of the new stations were not recognised by the ScotRail website. |
| Galashiels to Edinburgh tickets could be booked but at almost three times the previously announced price. | Galashiels to Edinburgh tickets could be booked but at almost three times the previously announced price. |
| ScotRail said it was due to a technical glitch with ticketing websites which they were working to correct as soon as possible. | ScotRail said it was due to a technical glitch with ticketing websites which they were working to correct as soon as possible. |
| The 30-mile rail route between Tweedbank and Edinburgh is due to take its first passengers on 6 September. | The 30-mile rail route between Tweedbank and Edinburgh is due to take its first passengers on 6 September. |
| It was expected that tickets would go on sale on Sunday but the website issues left many people unable to make their purchases. | It was expected that tickets would go on sale on Sunday but the website issues left many people unable to make their purchases. |
| A number took to social media to voice their concerns at the situation. | A number took to social media to voice their concerns at the situation. |
| ScotRail stressed that the price currently being quoted for the trip from Galashiels to Edinburgh was not representative of those which would be charged to travel on the Borders line. | ScotRail stressed that the price currently being quoted for the trip from Galashiels to Edinburgh was not representative of those which would be charged to travel on the Borders line. |
| 'Public frustration' | 'Public frustration' |
| "The £30 fare is not a Borders Railway or ScotRail fare. It is for a journey via Berwick, and not for travel on the new Borders Railway line," a spokeswoman said. | "The £30 fare is not a Borders Railway or ScotRail fare. It is for a journey via Berwick, and not for travel on the new Borders Railway line," a spokeswoman said. |
| "The correct fares between Edinburgh and Tweedbank will be in the system by the end of this week, and we will update customers as soon as they are available." | "The correct fares between Edinburgh and Tweedbank will be in the system by the end of this week, and we will update customers as soon as they are available." |
| Scottish Borders Council leader David Parker said he understood public frustration and said he had contacted ScotRail to seek a swift solution. | Scottish Borders Council leader David Parker said he understood public frustration and said he had contacted ScotRail to seek a swift solution. |
| "I think it is fair to say it could have gone better from ScotRail's point of view - it's not good that we have had this hiccup," he said. | "I think it is fair to say it could have gone better from ScotRail's point of view - it's not good that we have had this hiccup," he said. |
| "Certainly on the first day that tickets go on sale I can totally understand the Borders public's frustrations. | "Certainly on the first day that tickets go on sale I can totally understand the Borders public's frustrations. |
| "What I can say is that we have contacted ScotRail and we are asking them to get it changed as quickly as possible and make sure the correct information is out there. | "What I can say is that we have contacted ScotRail and we are asking them to get it changed as quickly as possible and make sure the correct information is out there. |
| "Hopefully that will be done in the very imminent future." | "Hopefully that will be done in the very imminent future." |
| Christine Grahame, an SNP MSP, who has campaigned for the return of the Borders Railway since 1999, said: "The return of the railway is a great thing for the Borders and Midlothian - it will prove to be a huge boost for the local economy. | |
| "However, less than three months before the first passengers travel on the line, ScotRail's reputation has suffered as a result of this ticketing fiasco." | |
| ScotRail have since said the correct ticket prices between Edinburgh and Tweedbank should be: | ScotRail have since said the correct ticket prices between Edinburgh and Tweedbank should be: |
| Single fare - £10 | Single fare - £10 |
| Peak return - £16 | Peak return - £16 |
| Off-peak return - £11.20 | Off-peak return - £11.20 |
| Seven day season £64.00 - (equivalent to £6.40 a journey over five days and weekends free). | Seven day season £64.00 - (equivalent to £6.40 a journey over five days and weekends free). |
| Have you been affected by this website issue or do you have concerns about the situation? Let us know your thoughts. Emailselkirk.news@bbc.co.uk | Have you been affected by this website issue or do you have concerns about the situation? Let us know your thoughts. Emailselkirk.news@bbc.co.uk |