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| MP Sajid Javid tells O2 to 'sort it' over network signal problems | |
| (about 11 hours later) | |
| Business secretary Sajid Javid has told phone provider O2 to "sort it out" after complaints about users losing signals on their mobiles. | Business secretary Sajid Javid has told phone provider O2 to "sort it out" after complaints about users losing signals on their mobiles. |
| Conservative MP Mr Javid tweeted: "No signal @O2. Please sort it out." | Conservative MP Mr Javid tweeted: "No signal @O2. Please sort it out." |
| People in London, Manchester, Bristol, Birmingham, Glasgow and parts of Northern Ireland have reported issues. | |
| O2 said it was aware of "isolated instances" of intermittent service across the UK, and it was investigating the situation. | O2 said it was aware of "isolated instances" of intermittent service across the UK, and it was investigating the situation. |
| The company has responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted. | The company has responded to complaints on Twitter by advising people to reset their device, and visit its support page if problems persisted. |
| O2's online network status checker said phone masts were currently not working in several areas, including London. | O2's online network status checker said phone masts were currently not working in several areas, including London. |
| 'Robotic response' | 'Robotic response' |
| Many O2 customers took to social media to complain of not being able to send and receive calls and text messages, as well as problems with 3G internet signal. | Many O2 customers took to social media to complain of not being able to send and receive calls and text messages, as well as problems with 3G internet signal. |
| Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough. | Craig Newrick, who lives in Lowestoft, Suffolk said: "I have contacted O2 and got told to switch my device on and off again. It is really not good enough. |
| "What am I paying for?" | "What am I paying for?" |
| Others complained that the response to customers' complaints from O2 had been inadequate. | Others complained that the response to customers' complaints from O2 had been inadequate. |
| Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?" | Aaron Nelson tweeted: "The impersonal, predictable and robotic style of responses from @O2's Twitter is an embarrassment. Still learning the internet?" |
| 02 spokesperson said: "We are aware of isolated instances across the UK where some O2 customers are currently experiencing intermittent service. | 02 spokesperson said: "We are aware of isolated instances across the UK where some O2 customers are currently experiencing intermittent service. |
| "We are investigating the situation and will update as soon as possible." | "We are investigating the situation and will update as soon as possible." |