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| Version 1 | Version 2 |
|---|---|
| First Great Western apologises for 'callous' suicide announcement | First Great Western apologises for 'callous' suicide announcement |
| (7 months later) | |
| Train company First Great Western has apologised after a staff member told passengers on a delayed train that the lateness was because someone "couldn't be bothered to live anymore". | Train company First Great Western has apologised after a staff member told passengers on a delayed train that the lateness was because someone "couldn't be bothered to live anymore". |
| After a death on the line between Slough and Reading on Friday, the announcement was made twice over the loudspeaker by a member of train staff. | After a death on the line between Slough and Reading on Friday, the announcement was made twice over the loudspeaker by a member of train staff. |
| Esmee Phillips was travelling to Plymouth on the train when the announcement was made. Speaking to the BBC, she said it left other passengers "completely open-mouthed". | Esmee Phillips was travelling to Plymouth on the train when the announcement was made. Speaking to the BBC, she said it left other passengers "completely open-mouthed". |
| She said the announcement said: "Our delays are due to someone who couldn't be bothered to live anymore." | She said the announcement said: "Our delays are due to someone who couldn't be bothered to live anymore." |
| "Because of this, there are severe delays. Some of you have missed your connecting flights for the bank holiday." | "Because of this, there are severe delays. Some of you have missed your connecting flights for the bank holiday." |
| She called the announcement "callous and tasteless". | She called the announcement "callous and tasteless". |
| First Great Western apologised for the employee's cruel comments. | First Great Western apologised for the employee's cruel comments. |
| They said: "We expect high standards from our onboard teams, who are trained to make clear announcements about delays." | They said: "We expect high standards from our onboard teams, who are trained to make clear announcements about delays." |
| "When this involves a fatality this should be done with sensitivity and care. We're sorry for any distress caused to customers yesterday and can confirm that this incident is under investigation." | "When this involves a fatality this should be done with sensitivity and care. We're sorry for any distress caused to customers yesterday and can confirm that this incident is under investigation." |
| The Samaritans provides a free support service for those who need to talk to someone. It can be contacted through Samaritans.org or on 08457 90 90 90, 24 hours a day, 365 days a year | The Samaritans provides a free support service for those who need to talk to someone. It can be contacted through Samaritans.org or on 08457 90 90 90, 24 hours a day, 365 days a year |