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| Version 1 | Version 2 |
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| The man who cross-stitched his own bank card | The man who cross-stitched his own bank card |
| (about 1 hour later) | |
| A man has cross-stitched a debit card and sent it to his bank to express his irritation at waiting for a replacement. | A man has cross-stitched a debit card and sent it to his bank to express his irritation at waiting for a replacement. |
| Keith Clark posted a message on the Santander UK Facebook page explaining his frustration. He had ordered a replacement card after his was cloned at the end of April, something he praised the bank for flagging up. | Keith Clark posted a message on the Santander UK Facebook page explaining his frustration. He had ordered a replacement card after his was cloned at the end of April, something he praised the bank for flagging up. |
| However, he was less impressed with the time taken to provide a replacement. He says he was told one would arrive within 8-10 days and when it didn't, he went into a branch, only to be told one hadn't been ordered. | However, he was less impressed with the time taken to provide a replacement. He says he was told one would arrive within 8-10 days and when it didn't, he went into a branch, only to be told one hadn't been ordered. |
| He says he immediately ordered a new one. But this didn't arrive. He decided to start stitching on Monday, 19 days after ordering his card. Then he posted it. | He says he immediately ordered a new one. But this didn't arrive. He decided to start stitching on Monday, 19 days after ordering his card. Then he posted it. |
| His creation arrived at Santander's head office on Wednesday morning, having been sent using the Royal Mail's recorded delivery service. | His creation arrived at Santander's head office on Wednesday morning, having been sent using the Royal Mail's recorded delivery service. |
| "My motivation was I found it unbelievable that it takes 8-10 days to make a debit card and send it to me so I thought I'd wait and see how long it takes to get something to them," the 29-year-old says. "If I can knock something out and send it within three days, why can't they?" | "My motivation was I found it unbelievable that it takes 8-10 days to make a debit card and send it to me so I thought I'd wait and see how long it takes to get something to them," the 29-year-old says. "If I can knock something out and send it within three days, why can't they?" |
| Clark has previous when it comes to cross-stitching. Eighteen months ago the west Londoner started stitching portraits of R&B stars and DJs to "kill time on the Tube". But he's been taken aback by the reaction on social media to his bank card. | Clark has previous when it comes to cross-stitching. Eighteen months ago the west Londoner started stitching portraits of R&B stars and DJs to "kill time on the Tube". But he's been taken aback by the reaction on social media to his bank card. |
| "It was purely done to let the customer services guy who wasn't that interested know that it was quite irritating. The public have been very supportive in as much as a lot of them are posting on Facebook to share their stories." | "It was purely done to let the customer services guy who wasn't that interested know that it was quite irritating. The public have been very supportive in as much as a lot of them are posting on Facebook to share their stories." |
| Clark's stitching joins a line of humorous financial protests. Earlier this year, a man in Texas was arrested for attempting to pay a $600 (£385) property bill with $1 notes folded so tightly it reportedly "required tax office personnel approximately six minutes to unfold each bill". | |
| "Keith has sent us the details needed to locate his account on our system and we're working to get his new card to him," a spokeswoman for Santander says. "Excellent customer service is always our top priority and we'll be looking into this carefully." | "Keith has sent us the details needed to locate his account on our system and we're working to get his new card to him," a spokeswoman for Santander says. "Excellent customer service is always our top priority and we'll be looking into this carefully." |
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