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Troubled train firm comes in last Troubled train firm comes in last
(about 4 hours later)
Troubled train company First Great Western (FGW) has come bottom of a passenger satisfaction league table.Troubled train company First Great Western (FGW) has come bottom of a passenger satisfaction league table.
Independent rail consumer watchdog Passenger Focus sampled 50,000 people in its National Passenger Survey.Independent rail consumer watchdog Passenger Focus sampled 50,000 people in its National Passenger Survey.
Only 74% of the firm's passengers were satisfied with their journeys - lower than the national average of 81%. Only 74% of the Swindon-based firm's passengers were satisfied with their journeys - the national average is 81%.
The firm has suffered repeated criticism for poor service, delays and overcrowding. Rail campaigners plan to hold a fares strike next week. Peter Andrews, from the campaign group, More Train Less Strain, said: "I'm not at all surprised. This is why our fare strike on Monday will be going ahead."
The survey found fewer than half FGW's passengers were happy with the price of tickets, the ability of the company to deal with delays, and the state of the toilets. Next week's proposed action follows repeated criticism against the firm for poor service, delays and overcrowding.
'Same apologies'
The survey also found that fewer than half of FGW's passengers were happy with the price of tickets, the ability of the company to deal with delays, and the state of the toilets.
FGW announced this week that it would double the amount of compensation paid to season ticket holders for delays after it failed to meet its punctuality and reliability targets.
The company has blamed a shortage of rolling stock and staff.The company has blamed a shortage of rolling stock and staff.
FGW announced this week that it would double the amount of compensation paid to season ticket holders for delays, after it failed to meet its punctuality and reliability targets. "We've been getting the same apologies for a year, but their profits continue to go up," said Mr Andrews.
Meanwhile a pressure group, More Train Less Strain, said it had received widespread support for its fares strike scheduled for 28 January on a number of FGW routes. "They're more interested in giving their shareholders a large return, rather than providing the public with a punctual, affordable and reliable railway."
He said the planned fare strike on 28 January had received widespread support .