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Tesco Bank hit by technical problems Tesco Bank technical problems sorted
(2 days later)
Tesco's online banking operation has been hit by a computer fault, with customers unable to view their accounts. Tesco's online banking operation has been restored after being hit by a computer fault, with customers unable to view their accounts.
Tesco Bank said customers trying to use current accounts, savings and loans - but not credit card services - had been affected since Tuesday. A spokesperson for the bank said: "All customers can now see their accounts online as normal."
Potentially many thousands of accounts could be hit, but Tesco said it had not received "a huge number of calls". Customers trying to use current accounts, savings and loans - but not credit card services - were affected.
"We are working hard to resolve this matter as soon as possible," it said. Tesco said it had not received "a huge number of calls", although thousands of accounts could have been hit.
One customer who contacted the BBC said she had been unable to access her account for two days. "I called Tesco Bank and they said they do not know what the reason for the failure is, and they do not know when this will be fixed," she said. Tesco apologised for the inconvenience caused and thanked customers for their patience.
Earlier in the week one customer who contacted the BBC said she had been unable to access her account for two days.
Tesco Bank said it had alerted customers on its website that there was a problem.Tesco Bank said it had alerted customers on its website that there was a problem.
However, a spokesman told the BBC that customers could contact its call centres to process any account services while the problems continued.However, a spokesman told the BBC that customers could contact its call centres to process any account services while the problems continued.
The bank said: "We are aware that some of our customers are currently unable to view their accounts in online banking. We are working hard to resolve this matter as soon as possible.The bank said: "We are aware that some of our customers are currently unable to view their accounts in online banking. We are working hard to resolve this matter as soon as possible.
"Customers can still continue to use their accounts as normal and can contact us by phone if they need any help with their account. We apologise for the inconvenience and thank customers for their patience""Customers can still continue to use their accounts as normal and can contact us by phone if they need any help with their account. We apologise for the inconvenience and thank customers for their patience"