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| Version 0 | Version 1 |
|---|---|
| Tesco Bank hit by technical problems | Tesco Bank hit by technical problems |
| (35 minutes later) | |
| Tesco's online banking operation has been hit by a computer fault, with customers unable to view their accounts. | Tesco's online banking operation has been hit by a computer fault, with customers unable to view their accounts. |
| Tesco Bank said customers trying to use current accounts, savings and loans - but not credit card services - had been affected since Tuesday. | Tesco Bank said customers trying to use current accounts, savings and loans - but not credit card services - had been affected since Tuesday. |
| Potentially many thousands of accounts could be hit, but Tesco said it had not received "a huge number of calls". | Potentially many thousands of accounts could be hit, but Tesco said it had not received "a huge number of calls". |
| "We are working hard to resolve this matter as soon as possible," it said. | "We are working hard to resolve this matter as soon as possible," it said. |
| One customer who contacted the BBC said she had been unable to access her account for two days. "I called Tesco Bank and they said they do not know what the reason for the failure is, and they do not know when this will be fixed," she said. | One customer who contacted the BBC said she had been unable to access her account for two days. "I called Tesco Bank and they said they do not know what the reason for the failure is, and they do not know when this will be fixed," she said. |
| Tesco Bank said it had alerted customers on its website that there was a problem. | |
| However, a spokesman told the BBC that customers could contact its call centres to process any account services while the problems continued. | However, a spokesman told the BBC that customers could contact its call centres to process any account services while the problems continued. |
| The bank said: "We are aware that some of our customers are currently unable to view their accounts in online banking. We are working hard to resolve this matter as soon as possible. | The bank said: "We are aware that some of our customers are currently unable to view their accounts in online banking. We are working hard to resolve this matter as soon as possible. |
| "Customers can still continue to use their accounts as normal and can contact us by phone if they need any help with their account. We apologise for the inconvenience and thank customers for their patience" | "Customers can still continue to use their accounts as normal and can contact us by phone if they need any help with their account. We apologise for the inconvenience and thank customers for their patience" |