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You can find the current article at its original source at http://www.independent.co.uk/news/business/ocado-deliveries-back-to-normal-after-technical-fault-delays-1700-orders-10017817.html
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| Ocado deliveries back to normal after technical fault delays 1,700 orders | Ocado deliveries back to normal after technical fault delays 1,700 orders |
| (about 1 hour later) | |
| Ocado deliveries have returned to normal after a technical fault at one of the online supermarket’s warehouses affected around 1,700 customers. | Ocado deliveries have returned to normal after a technical fault at one of the online supermarket’s warehouses affected around 1,700 customers. |
| A spokesperson for the website, which claims to be the world's largest online-only grocery retailer, said a “computer chip went awry” but could not give any further details. | A spokesperson for the website, which claims to be the world's largest online-only grocery retailer, said a “computer chip went awry” but could not give any further details. |
| The problem at the distribution centre in Hatfield, Hertfordshire, caused deliveries on Friday to be delayed by several hours as customers were given automated arrival estimates in the early hours of the morning. | The problem at the distribution centre in Hatfield, Hertfordshire, caused deliveries on Friday to be delayed by several hours as customers were given automated arrival estimates in the early hours of the morning. |
| Staff pack up to 800 items an hour from 40,000 shelf locations at the warehouse in Hatfield Disgruntled shoppers rushed to Twitter to complain about the “ridiculous” delays, with one person sarcastically calling for “Blitz spirit” as people waited for their groceries. | Staff pack up to 800 items an hour from 40,000 shelf locations at the warehouse in Hatfield Disgruntled shoppers rushed to Twitter to complain about the “ridiculous” delays, with one person sarcastically calling for “Blitz spirit” as people waited for their groceries. |
| Some customers were told their deliveries would be arriving as late as 3am the next day but Ocado said the automatically generated estimates did not apply because all deliveries were re-arranged. | |
| A spokesperson said the 1,700 customers affected only represented around 5 per cent of orders on Friday. | A spokesperson said the 1,700 customers affected only represented around 5 per cent of orders on Friday. |
| The warehouse's conveyor belts act like a giant Scalextric track “Although the vast majority of customers last week received their deliveries on time, despite the snow in large parts of the country, a minor technical fault at our Hatfield Customer Fulfilment Centre on Friday caused issues for a small number of our customers,” he added. | The warehouse's conveyor belts act like a giant Scalextric track “Although the vast majority of customers last week received their deliveries on time, despite the snow in large parts of the country, a minor technical fault at our Hatfield Customer Fulfilment Centre on Friday caused issues for a small number of our customers,” he added. |
| “The fault was fixed within a day and affected customers have been contacted to rearrange delivery. We are very sorry for the inconvenience caused and we have offered a money-off voucher as compensation to those affected.” | “The fault was fixed within a day and affected customers have been contacted to rearrange delivery. We are very sorry for the inconvenience caused and we have offered a money-off voucher as compensation to those affected.” |
| I do hope @Ocado will be giving me some reimbursement for my 2.5hrs late delivery (which is just an ETA). Groceries at 11pm? Ridiculous!! | I do hope @Ocado will be giving me some reimbursement for my 2.5hrs late delivery (which is just an ETA). Groceries at 11pm? Ridiculous!! |
| @Ocado 2 hour delay on a delivery for 10.30pm? Really? I won't get that sleep back.. | @Ocado 2 hour delay on a delivery for 10.30pm? Really? I won't get that sleep back.. |
| Thank you @Ocado for failing to deliver our order tonight. Making for a great start to the weekend. #YouHadOneJob | Thank you @Ocado for failing to deliver our order tonight. Making for a great start to the weekend. #YouHadOneJob |
| @mattie_bennett @petermaaac I'm currently in the midst of a 3 hour Ocado delay. BLITZ SPIRIT CHAPS. | @mattie_bennett @petermaaac I'm currently in the midst of a 3 hour Ocado delay. BLITZ SPIRIT CHAPS. |
| @Ocado We're giving up on our order - can't speak to a human being, no notification of a >2.5hr delay, 2nd time this has happened... | @Ocado We're giving up on our order - can't speak to a human being, no notification of a >2.5hr delay, 2nd time this has happened... |
| @Ocado apparently its not even been loaded onto a van yet. since tweeting you the delay has increased 5 hrs 10 mins late. | @Ocado apparently its not even been loaded onto a van yet. since tweeting you the delay has increased 5 hrs 10 mins late. |
| Ocado says it delivers more than 1.1 million items a day on average, shipping 150,000 orders a week. | Ocado says it delivers more than 1.1 million items a day on average, shipping 150,000 orders a week. |