Budget airline passengers are paying more than the price advertised due to hidden costs, a Which? survey claims.
Budget airline passengers are paying more than the price advertised due to extra costs, a Which? survey claims.
Firms are charging extra fees for items such as luggage check-in adding as much as £28 to ticket prices, Which? found.
Firms are charging extra fees for items such as luggage check-in adding as much as £28 to ticket prices, Which? found.
Ryanair said charges were discretionary and largely avoidable, while Easyjet said the consumer group misunderstood the business model of budget airlines.
Ryanair said charges were discretionary and largely avoidable, while Easyjet said the consumer group misunderstood the business model of budget airlines.
Ryanair has reported an 18% rise in passengers in 2008, while Easyjet passengers were up 9.9% year-on-year.
Ryanair has reported an 18% rise in passengers in 2008, while Easyjet passengers were up 9.9% year-on-year.
Online check-in
Online check-in
Budget airlines have been increasingly charging for services that in the past have been included in the price of a ticket, Which? said.
Budget airlines have been increasingly charging for services that in the past have been included in the price of a ticket, Which? said.
According to Office of Fair Trading rules, airlines must include taxes and other compulsory charges in their headline prices.
According to Office of Fair Trading rules, airlines must include taxes and other compulsory charges in their headline prices.
Ryanair was seen to charge the highest extra cost, by adding a £4 fee for checking in at the desk, instead of online, and £20 for checking a bag into the hold.
Ryanair was seen to charge the highest extra cost, by adding a £4 fee for checking in at the desk, instead of online, and £20 for checking a bag into the hold.
We think Ryanair's charge to use its check-in desk is unfair. You can only avoid it if you don't check luggage into the hold Which? magazine
We think Ryanair's charge to use its check-in desk is unfair. You can only avoid it if you don't check luggage into the hold Which? magazine
Priority boarding cost an extra £2 per flight - it was only free for passengers who checked in online and had no bags for the hold.
Priority boarding cost an extra £2 per flight - it was only free for passengers who checked in online and had no bags for the hold.
Ryanair said it wanted to encourage passengers to travel with hand luggage only and to check in online.
Ryanair said it wanted to encourage passengers to travel with hand luggage only and to check in online.
The survey said overall total extra costs, including credit card charges, could be as much as £32 in Ryanair's case, just under £30 for Easyjet and just under £25 for BMIbaby.
The survey said overall total extra costs, including credit card charges, could be as much as £32 in Ryanair's case, just under £30 for Easyjet and just under £25 for BMIbaby.
Monarch Airlines, which in November was the latest firm to charge for checking in baggage by setting a £3.99 fee per item, was seen to charge as much as £23.50 on top, while Flybe's total extras totalled were around £23.
Monarch Airlines, which in November was the latest firm to charge for checking in baggage by setting a £3.99 fee per item, was seen to charge as much as £23.50 on top, while Flybe's total extras totalled were around £23.
Which? said it had spoken to the Air Users Transport Council (AUC), which said nothing stops airlines from adding extra costs but that it would look into the issue.
Which? said it had spoken to the Air Users Transport Council (AUC), which said nothing stops airlines from adding extra costs but that it would look into the issue.
"We think Ryanair's charge to use its check-in desk is unfair. You can only avoid it if you don't check luggage into the hold," Which? said.
"We think Ryanair's charge to use its check-in desk is unfair. You can only avoid it if you don't check luggage into the hold," Which? said.
Have you been affected by the issues covered in this story? Do budget airlines offer good value for money? Send us your comments and experiences using the form below.
Have you been affected by the issues covered in this story? How much have you paid for a ticket? Do budget airlines offer good value for money? Send us your comments and experiences using the form below.
