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| Sainsbury's suffers website glitch | Sainsbury's suffers website glitch |
| (35 minutes later) | |
| Sainsbury's has become the latest victim of website difficulties amid the rush for Christmas orders. | Sainsbury's has become the latest victim of website difficulties amid the rush for Christmas orders. |
| Hundreds of customers complained that their orders were wrongly cancelled after a computer failure on Sunday evening. | Hundreds of customers complained that their orders were wrongly cancelled after a computer failure on Sunday evening. |
| Dozens took to Twitter to express their frustration. | Dozens took to Twitter to express their frustration. |
| Sainsbury has apologised and is investigating what went wrong. It says the website is now running as normal. | |
| Jenny Grasham-Whalley, from Sutton Coldfield in the West Midlands, was offered an alternative delivery date for her Christmas shopping on 27th December. | |
| "That date is as much use as a chocolate teapot," she told the BBC. | |
| She was offered a £50 voucher as an apology. | |
| Deliveries | |
| Sainsbury's said the website "went down" for half an hour on Sunday night. | |
| "We experienced a brief technical issue with our website last night, which has now been fixed," said a Sainsbury's spokesperson. | |
| "Some customers experienced difficulties with booking or amending their delivery slot. We're very sorry for the inconvenience caused." | |
| The company said measures had been taken to ensure the problem does not happen again. | |
| Earlier this month, Marks and Spencer and courier firm Yodel warned of delivery delays after they were overwhelmed by orders. | Earlier this month, Marks and Spencer and courier firm Yodel warned of delivery delays after they were overwhelmed by orders. |
| Marks and Spencer had problems with a new distribution centre, and warned that deliveries to customers could take up to 10 days, instead of the usual three to five. | Marks and Spencer had problems with a new distribution centre, and warned that deliveries to customers could take up to 10 days, instead of the usual three to five. |
| Yodel - previously known as Home Delivery Network - had to suspend collections, and admitted that some parcel deliveries were taking up to eight days. | Yodel - previously known as Home Delivery Network - had to suspend collections, and admitted that some parcel deliveries were taking up to eight days. |