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| Mum called NHS 111 helpline 23 times before death | Mum called NHS 111 helpline 23 times before death |
| (3 days later) | |
| A review has been launched after a woman died at home alone despite repeatedly calling the NHS 111 helpline for assistance. | A review has been launched after a woman died at home alone despite repeatedly calling the NHS 111 helpline for assistance. |
| Phone records show Anne Roome called 23 times in the hours before she died, although it is not clear how many times she got through to an adviser. | Phone records show Anne Roome called 23 times in the hours before she died, although it is not clear how many times she got through to an adviser. |
| 111 advisers can arrange ambulances in emergencies, but they did not send one to the 68-year-old's home in Derby. | 111 advisers can arrange ambulances in emergencies, but they did not send one to the 68-year-old's home in Derby. |
| Derbyshire Health United said the circumstances were "unfortunate". | Derbyshire Health United said the circumstances were "unfortunate". |
| 'Heartbreaking' | 'Heartbreaking' |
| Mrs Roome's carer found her dead, from bronchopneumonia and chronic obstructive pulmonary disease, on the morning of 17 June. | Mrs Roome's carer found her dead, from bronchopneumonia and chronic obstructive pulmonary disease, on the morning of 17 June. |
| The calls to 111 began at 18:35 BST on 16 June and continued overnight into the early hours of the morning. | The calls to 111 began at 18:35 BST on 16 June and continued overnight into the early hours of the morning. |
| Her daughter, Rebekah Burgess, said it was distressing to think of her mother dying alone without any help. | Her daughter, Rebekah Burgess, said it was distressing to think of her mother dying alone without any help. |
| "To think my mum, who brought me up and cared for me for so many years, actually tried and failed to get somebody to help her when she needed it, I don't really know how to feel, it's heartbreaking," she said. | "To think my mum, who brought me up and cared for me for so many years, actually tried and failed to get somebody to help her when she needed it, I don't really know how to feel, it's heartbreaking," she said. |
| "I'm wondering what sort of death she had." | "I'm wondering what sort of death she had." |
| Ms Burgess, who grew up in Derby but now lives in New Zealand, initially thought her mother had died "peacefully". | Ms Burgess, who grew up in Derby but now lives in New Zealand, initially thought her mother had died "peacefully". |
| She only found out about the calls to 111 when she looked through her mother's mobile phone a few weeks later, when she was in the UK. | She only found out about the calls to 111 when she looked through her mother's mobile phone a few weeks later, when she was in the UK. |
| Derbyshire Health United has since provided Ms Burgess with a CD of the voice recordings made by her mother. | Derbyshire Health United has since provided Ms Burgess with a CD of the voice recordings made by her mother. |
| Ms Burgess does not know what her mother said in the calls, as she has been too upset to listen to the CD. | Ms Burgess does not know what her mother said in the calls, as she has been too upset to listen to the CD. |
| "I don't want my last memory of my mum to be of her distressed, trying to get through to someone who's actually going to help her," she said. | "I don't want my last memory of my mum to be of her distressed, trying to get through to someone who's actually going to help her," she said. |
| "Even if she was going to die that morning, surely she should have had someone there to hold her hand." | "Even if she was going to die that morning, surely she should have had someone there to hold her hand." |
| Pauline Hand, operations director for Derbyshire Health United, said: "Derbyshire Health United are aware of the unfortunate circumstances of this isolated incident and wish to extend our sincere sympathy to Mrs Roome's family. | Pauline Hand, operations director for Derbyshire Health United, said: "Derbyshire Health United are aware of the unfortunate circumstances of this isolated incident and wish to extend our sincere sympathy to Mrs Roome's family. |
| "We have launched a serious incident review into the death of this lady, and are liaising with the Care Quality Commission and NHS commissioners. | "We have launched a serious incident review into the death of this lady, and are liaising with the Care Quality Commission and NHS commissioners. |
| "We have also requested an independent review surrounding the circumstances into Mrs Roome's death." | "We have also requested an independent review surrounding the circumstances into Mrs Roome's death." |
| Derbyshire Health United said it could not provide any further information due to a pending inquest. | |
| What is the 111 number? | What is the 111 number? |