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Christmas deliveries face delay as Yodel warns of parcel backlog Christmas deliveries face delay as Yodel warns of parcel backlog
(about 9 hours later)
Fears of a festive parcel logjam have escalated after Yodel, which claims to be Britain’s leading delivery company after Royal Mail, admitted it had stopped collecting parcels from retailers as it struggles to deliver the vast volume of online Christmas shopping. Fears of a Christmas parcels logjam have escalated, with Yodel, the UK’s biggest delivery company after Royal Mail, admitting that it has stopped collecting parcels from retailers as it struggles to deliver the vast volume of online present shopping.
After the splurge in spending in the so-called Black Friday last week, when 24-hour promotions pushed sales up 50% higher than expected, and the seasonal rush in online orders peaking on Monday, shoppers now face a wait to see if gifts and parcels arrive in time ahead of Christmas, with Yodel saying deliveries could take three days more than planned. After frantic spending on Black Friday at the end of November – when 24-hour promotions pushed sales 50% higher than expected – and the festive rush in online orders that peaked on Monday, shoppers now face a wait to see if gifts and parcels arrive in time for Christmas. Yesterday, as it halted parcel pickups, Yodel said deliveries were taking three days longer than had been planned.
Yodel pointed the finger at poor forecasting from retailers for its difficulties. The courier firm has told many retail clients that it will not be collecting parcels until next week as it attempts to deal with the backlog. Yodel executive chairman Dick Stead wrote to clients including retailers explaining the suspension of collections until Monday, saying: “This is not a decision that we have taken lightly but one that we have had to take to protect service levels.” It delivers parcels on behalf of retailers including Argos, Amazon, Boots and Tesco, among others. The delivery company, which works for retailers including Amazon, Argos, Boots and Tesco Direct, and delivers to every postcode in the country, blamed poor forecasting by retailers for its difficulties.
A message to customers awaiting deliveries posted on the firm’s website warns: “We are continuing to receive extremely high numbers of parcels as a result of the seasonal sales. We’re working hard to get your orders to you asap, but some may experience a slight delay in arriving.” The firm has told many of its retail clients that it will not be collecting parcels until next week, as it attempts to deal with the backlog. In a letter sent to retailers, Yodel’s executive chairman, Dick Stead, said: “This is not a decision that we have taken lightly but one that we have had to take to protect service levels.” Yodel claims to make deliveries for 85% of the UK’s retailers.
Yodel, which was named Britain’s worst delivery service in a poll of 9,000 MoneySavingExpert.com readers earlier this year, has told its larger clients, who can guarantee at least one full trailer of parcels, they may have have a collection on Friday. Argos said deliveries would not be affected, although customers wanting to return goods would be impacted. A message to customers awaiting deliveries, posted on the firm’s website, warns: “We are continuing to receive extremely high numbers of parcels as a result of the seasonal sales. We’re working hard to get your orders to you asap, but some may experience a slight delay in arriving.”
Having sustained a barrage of criticism for delayed deliveries in 2012, Yodel had put a range of plans in place to ready itself for a surge in deliveries. It was expecting to handle 15% more parcels than last Christmas but despite investing in another 13 handling sites, sourcing an extra 200 HGVs to ship goods from client warehouses to its own sorting centres, and extending working hours, Yodel appears to be currently unable to meet demand. Yodel’s joint venture with PayPoint, CollectPlus, which lets consumers collect or return shopping orders via local stores, is also telling customers to expect possible delays of up to three days.
The company said in a statement: “The recent, well documented, Black Friday, Cyber Monday and other retail promotions have resulted in unexpectedly high parcel volumes across the carrier industry. On these key days we have experienced volumes that were up to 26% over the forecast from our clients. The unexpectedly high demand has wrongfooted retailers including Tesco and Marks & Spencer; the latter admitted this week that it was struggling to clear backlogs of orders after Black Friday. Customers have also reported that internet retailers such as Amazon have been forced to amend next-day delivery pledges.
“We would like to reassure consumers that there is no suspension to our delivery service. We are working with all our clients to manage the flow of fresh parcels into our network with a 24-48 hour hold on some of the collections coming into our sort centres. Deliveries will continue throughout this period, but some may experience short delays of between 24-72 hours. We would like to apologise for any inconvenience this may cause. Yodel, which was named Britain’s worst delivery service in a poll of 9,000 MoneySavingExpert.com readers this year, has told its larger clients that they may have a collection on Friday. Argos said that deliveries to its customers would not be affected, although those wanting to return unwanted goods would be impacted.
“We are working closely with our clients on their forecasted parcel volumes and we are confident that the action we are taking will ensure that normal service is resumed after the weekend.” Having sustained a barrage of criticism for delayed deliveries in 2012, Yodel claimed to have put plans in place ready for a surge in deliveries. It was expecting to handle 15% more parcels than last Christmas but, despite investing in another 13 handling sites, sourcing an extra 200 vehicles to ship goods from client warehouses to its own sorting centres and extending working hours, it appears to be currently unable to meet demand.
Yodel’s joint venture with PayPoint, CollectPlus, which lets consumers collect or return shopping orders via local stores, is telling customers to expect possible delays of up to three days. A warning on its website reads: “We are still seeing higher than planned parcel volumes on all our services, unfortunately resulting in some deliveries taking up to three days longer than usual.” The company said in a statement: “The recent, well documented Black Friday, Cyber Monday and other retail promotions have resulted in unexpectedly high parcel volumes across the carrier industry. On these key days we have experienced volumes that were up to 26% over the forecast from our clients.
The unexpected demand has also wrongfooted retailers including Tesco and Marks & Spencer, who admitted earlier this week that they were struggling to clear backlogs of orders after Black Friday. “We would like to reassure consumers that there is no suspension to our delivery service. We are working with all our clients to manage the flow of fresh parcels into our network. Deliveries will continue throughout this period, but some may experience short delays of between 24-72 hours. We would like to apologise for any inconvenience this may cause.”
Customers have also reported that internet retailers such as Amazon have been forced to amend next day delivery pledges. The firm added: “We are working closely with our clients on their forecast parcel volumes and we are confident that the action we are taking will ensure that normal service is resumed after the weekend.”
The transport and logistics industries called on the government recently to tackle a critical shortage of drivers, with hauliers struggling to match rates paid by supermarkets to secure deliveries of stock ahead of the biggest season for consumption.The transport and logistics industries called on the government recently to tackle a critical shortage of drivers, with hauliers struggling to match rates paid by supermarkets to secure deliveries of stock ahead of the biggest season for consumption.