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M&S hit by online delivery delay in run-up to Christmas | M&S hit by online delivery delay in run-up to Christmas |
(4 months later) | |
Marks and Spencer's online orders have been delayed in the Christmas run-up. | Marks and Spencer's online orders have been delayed in the Christmas run-up. |
The retail chain is telling its website customers that standard deliveries will take up to 10 days, compared with its normal service of up to five days. | The retail chain is telling its website customers that standard deliveries will take up to 10 days, compared with its normal service of up to five days. |
The delay follows the popularity of its four-day long promotional event starting on Black Friday. | The delay follows the popularity of its four-day long promotional event starting on Black Friday. |
"Our customer is always our top priority and that is why we've extended some of our delivery options," a spokesperson said. | "Our customer is always our top priority and that is why we've extended some of our delivery options," a spokesperson said. |
"The vast majority of orders are delivered on time. If we do miss a delivery date, we will do all we can to rectify it for the customer," the spokesperson added. | "The vast majority of orders are delivered on time. If we do miss a delivery date, we will do all we can to rectify it for the customer," the spokesperson added. |
The firm said its service enabling customers to have their online orders delivered to a nominated store was currently taking two days. | The firm said its service enabling customers to have their online orders delivered to a nominated store was currently taking two days. |
The chain said it was reviewing its delivery options for customers on an hourly basis. | The chain said it was reviewing its delivery options for customers on an hourly basis. |
The retailer's shares were down 2.8% in early trading making it the biggest faller in the FTSE 100. | The retailer's shares were down 2.8% in early trading making it the biggest faller in the FTSE 100. |
IG market analyst Alastair McCaig, Market Analyst, said the fall "highlighted the importance markets are placing on online shopping". | IG market analyst Alastair McCaig, Market Analyst, said the fall "highlighted the importance markets are placing on online shopping". |
The firm re-launched its website in February, but has faced obstacles since its launch. | The firm re-launched its website in February, but has faced obstacles since its launch. |
All six million customers registered on the old site were forced to re-register, which hit trading in the second quarter of this year. | All six million customers registered on the old site were forced to re-register, which hit trading in the second quarter of this year. |
Have you been affected by delays to online shopping orders? You can share your stories by emailing haveyoursay@bbc.co.uk. If you are willing to talk to a BBC journalist, please include a contact number. | Have you been affected by delays to online shopping orders? You can share your stories by emailing haveyoursay@bbc.co.uk. If you are willing to talk to a BBC journalist, please include a contact number. |
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