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| Version 3 | Version 4 |
|---|---|
| 101 police non-emergency phone number down | 101 police non-emergency phone number down |
| (6 months later) | |
| A number of police forces in England, Wales and Northern Ireland are reporting the 101 non-emergency phone number is down. | A number of police forces in England, Wales and Northern Ireland are reporting the 101 non-emergency phone number is down. |
| At least 23 forces - including the four Welsh forces and the Metropolitan Police - say there have been technical issues with the line since 09:00 GMT. | At least 23 forces - including the four Welsh forces and the Metropolitan Police - say there have been technical issues with the line since 09:00 GMT. |
| The Met Police said calls were not being received via 101 but the 999 emergency line was unaffected. | The Met Police said calls were not being received via 101 but the 999 emergency line was unaffected. |
| The 111 NHS non-emergency line had also earlier been down but is working again. | The 111 NHS non-emergency line had also earlier been down but is working again. |
| Separately, motoring organisation RAC said its breakdown number went down this morning after "Vodafone suffered a catastrophic failure to its telephone equipment" affecting "many large businesses" who use its services. | Separately, motoring organisation RAC said its breakdown number went down this morning after "Vodafone suffered a catastrophic failure to its telephone equipment" affecting "many large businesses" who use its services. |
| 'Fault in Birmingham' | 'Fault in Birmingham' |
| The 101 phone number is for local police in England, Wales, Scotland and Northern Ireland, for less urgent matters than a 999 call. | The 101 phone number is for local police in England, Wales, Scotland and Northern Ireland, for less urgent matters than a 999 call. |
| Forces are asking the public to visit local police force websites or call alternative non-emergency numbers if they are unable to get through on 101. | Forces are asking the public to visit local police force websites or call alternative non-emergency numbers if they are unable to get through on 101. |
| Humberside Police tweeted about the problem, saying: "We can confirm that 101 is not working nationally. Fault lies with some kit in Birmingham which is being worked on." | Humberside Police tweeted about the problem, saying: "We can confirm that 101 is not working nationally. Fault lies with some kit in Birmingham which is being worked on." |
| The following police forces are reporting problems: | The following police forces are reporting problems: |
| A Met Police spokesman said they were experiencing "technical issues" with 101 and advised people to report non-urgent crime via their website. | A Met Police spokesman said they were experiencing "technical issues" with 101 and advised people to report non-urgent crime via their website. |
| "We are working with our service provider to rectify this issue as soon as possible," a spokesman said. | "We are working with our service provider to rectify this issue as soon as possible," a spokesman said. |
| Police Scotland tweeted to say they were aware of an issue overnight with 101, but it has since been resolved. | Police Scotland tweeted to say they were aware of an issue overnight with 101, but it has since been resolved. |
| The Home Office, which oversees the 101 line, has yet to issue a comment. | The Home Office, which oversees the 101 line, has yet to issue a comment. |
| 111 is a 24-hour medical advice line, also for non-emergency enquiries. | 111 is a 24-hour medical advice line, also for non-emergency enquiries. |
| NHS Scotland tweeted: "111 phone service having technical problems across UK this morning. In Scotland NHS 24 available via 08454 242424 for those needing help." | NHS Scotland tweeted: "111 phone service having technical problems across UK this morning. In Scotland NHS 24 available via 08454 242424 for those needing help." |
| West Midlands Ambulance Service said: "A national telecommunications fault has resulted in most calls to NHS 111 call centres in England, including that run by West Midlands Ambulance Service, not being connected. | West Midlands Ambulance Service said: "A national telecommunications fault has resulted in most calls to NHS 111 call centres in England, including that run by West Midlands Ambulance Service, not being connected. |
| "The telecoms provider is aware of the problem and is working to fix it." | "The telecoms provider is aware of the problem and is working to fix it." |
| Any callers in England unable to get through to the NHS 111 service are advised to dial 0300 0200 155. | Any callers in England unable to get through to the NHS 111 service are advised to dial 0300 0200 155. |
| Have you been affected by the issue with the 101 number? Email haveyoursay@bbc.co.uk | Have you been affected by the issue with the 101 number? Email haveyoursay@bbc.co.uk |