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Trip Advisor couple 'fined' £100 by hotel for bad review Trip Advisor couple 'fined' £100 by hotel for bad review
(about 2 hours later)
A couple have been "fined" £100 by a Blackpool hotel they described as a "rotten stinking hovel" on travel review website Trip Advisor. A couple say they have been "fined" £100 by a Blackpool hotel for leaving critical comments on travel review website Trip Advisor.
Tony and Jan Jenkinson posted the negative comment after being unimpressed with the one night they spent at the Broadway Hotel.Tony and Jan Jenkinson posted the negative comment after being unimpressed with the one night they spent at the Broadway Hotel.
The couple, from Whitehaven, later found £100 charged to their credit card. The hotel said its policy was to charge for "bad" reviews.The couple, from Whitehaven, later found £100 charged to their credit card. The hotel said its policy was to charge for "bad" reviews.
Trading Standards are investigating.Trading Standards are investigating.
Officials believe the hotel may have breached unfair trading practice regulations.Officials believe the hotel may have breached unfair trading practice regulations.
Peeling wallpaper
The manager of the hotel, on Burlington Road West, was unavailable when contacted by the BBC.The manager of the hotel, on Burlington Road West, was unavailable when contacted by the BBC.
The hotel policy, contained in a booking document, reads: "Despite the fact that repeat customers and couples love our hotel, your friends and family may not.The hotel policy, contained in a booking document, reads: "Despite the fact that repeat customers and couples love our hotel, your friends and family may not.
"For every bad review left on any website, the group organiser will be charged a maximum £100 per review.""For every bad review left on any website, the group organiser will be charged a maximum £100 per review."
Retired van driver, Mr Jenkinson, 63, said: "It was filthy, dirty, rotten, stinking hovel run by muppets. Mr and Mrs Jenkinson were on their way to visit family in Oxford when they decided to split up their journey.
"The shower was filthy - my wife wouldn't even get into it to wash her hair. The wallpaper was peeling off, the kettle didn't work and there was no water at all in the bathroom. They said they only chose the hotel because it had a car park and paid £36 for the double room.
"It was beyond a joke, and didn't get better at breakfast time. We went down in the morning and the staff were standing around messing with their mobile phones. Retired van driver Mr Jenkinson, 63, said the details of the charge were in the booking documents, but his wife did not have her glasses on and signed it without reading the small print.
"I found the breakfast inedible - the bacon wasn't cooked - I couldn't finish it." Mr Jenkinson said he intended to fight the charge, adding: "Annoyed isn't strong enough for how I feel about this, what happened to freedom of speech?
Mr and Mrs Jenkinson were on their way to visit family in Oxford when they decided to split up the journey. "Everybody we have spoken to says they (the hotel) are not allowed to do this."
They only choose the hotel because it had a car park and paid £36 for the double room.
Mr Jenkinson added: "At one point I opened the drawers of the chest of drawers and they fell in. If it had been a kid they could have been hurt."
He said the details of the charge were in the booking documents, but his wife did not have her glasses on and signed it without reading the small print.
John Greenbank, north trading standards area manager, said it was a "novel" way to prevent bad reviews.John Greenbank, north trading standards area manager, said it was a "novel" way to prevent bad reviews.
He said: "I have worked for trading standards for many years and have never seen anything like this.He said: "I have worked for trading standards for many years and have never seen anything like this.
Refund sought
"The hotel management clearly thinks they have come up with a novel way to prevent bad reviews, however we believe this could be deemed an unfair trading practice.""The hotel management clearly thinks they have come up with a novel way to prevent bad reviews, however we believe this could be deemed an unfair trading practice."
The couple have sought a refund via their credit card company.The couple have sought a refund via their credit card company.
Councillor John McCreesh, cabinet member for trading standards, said: "Customers need to be free to be honest about the service they're getting.Councillor John McCreesh, cabinet member for trading standards, said: "Customers need to be free to be honest about the service they're getting.
"Other customers depend upon it. Hotel owners should focus on getting their service right rather than shutting down aggrieved customers with threats and fines."Other customers depend upon it. Hotel owners should focus on getting their service right rather than shutting down aggrieved customers with threats and fines.
"People should have the right to vent their disappointment if a hotel stay did not meet their expectations and should not be prevented from having their say.""People should have the right to vent their disappointment if a hotel stay did not meet their expectations and should not be prevented from having their say."