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Nationwide suffers online banking glitch Nationwide suffers online banking glitch
(35 minutes later)
The UK's largest building society - the Nationwide - has suffered a technical problem with its online and mobile banking service. The UK's largest building society - the Nationwide - suffered a technical problem with its online and mobile banking service during the afternoon.
A number of customers have contacted Nationwide's customer services via social media to complain about the problem. A number of customers contacted Nationwide's customer services via social media to complain about the problem.
Customers trying to log in for internet banking receive a message explaining that the service is unavailable. The problem, thought to have been connected to maintenance work, was fixed after about 45 minutes.
Nationwide has apologised for the inconvenience.Nationwide has apologised for the inconvenience.
Cash machines are unaffected by the problem. Cash machines were unaffected by the problem.
Many banks and building societies have suffered from temporary faults on their online banking services, but they rarely last more than a few hours.Many banks and building societies have suffered from temporary faults on their online banking services, but they rarely last more than a few hours.
The building society's customer services Twitter feed said that "every effort" was being made to restore the service, although there was no estimate as to when this would be done.
It also revealed that maintenance had been carried out to the Faster Payments system used by the building society for three hours on Tuesday afternoon, although it is not clear whether this was connected.
The fault comes the day after the Bank of England suffered a technical problem with the technology underpinning a same-day, high-value payment system.The fault comes the day after the Bank of England suffered a technical problem with the technology underpinning a same-day, high-value payment system.