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Loan application forms go missing | Loan application forms go missing |
(30 minutes later) | |
Hundreds of forms containing personal and confidential information about members of the public were lost by the Department for Work and Pensions (DWP). | Hundreds of forms containing personal and confidential information about members of the public were lost by the Department for Work and Pensions (DWP). |
Staff were told that 800 budgeting loan applications have been lost in transit between Sheffield and Newcastle. | |
In an email, DWP staff were told that customers had been querying the status of their missing applications. | In an email, DWP staff were told that customers had been querying the status of their missing applications. |
In September, HM Revenue and Customs (HMRC) lost discs with the details of 25 million child benefit claimants. | |
Depots of courier company TNT are being searched for the lates missing parcels. | |
'Extremely concerned' | 'Extremely concerned' |
Interest-free budgeting loans are available to people who claim benefits such as income support so they can spread the cost of one-off expenses, such as household appliances. | Interest-free budgeting loans are available to people who claim benefits such as income support so they can spread the cost of one-off expenses, such as household appliances. |
Lee Rock, from the civil service union PCS, told BBC Look North the forms contained applicants' names, addresses, dates of birth, National Insurance numbers and bank details. | Lee Rock, from the civil service union PCS, told BBC Look North the forms contained applicants' names, addresses, dates of birth, National Insurance numbers and bank details. |
He said the loss of the forms was "outrageous" and urged anyone who had applied for a budgeting loan in recent weeks to contact the DWP. | He said the loss of the forms was "outrageous" and urged anyone who had applied for a budgeting loan in recent weeks to contact the DWP. |
In a statement, the DWP said: "Clearly we are extremely concerned that these payments have been delayed and we are striving to ensure no one is in hardship because of what has occurred. | In a statement, the DWP said: "Clearly we are extremely concerned that these payments have been delayed and we are striving to ensure no one is in hardship because of what has occurred. |
"We are carrying out extensive checks with TNT to track down the whereabouts of the claims concerned." | "We are carrying out extensive checks with TNT to track down the whereabouts of the claims concerned." |
Missing discs | Missing discs |
The loss comes two months after HMRC lost discs containing the details of 25 million people. | |
The discs, which contain the entire child benefit database, were sent by courier to the National Audit Office in October - but they did not arrive. | The discs, which contain the entire child benefit database, were sent by courier to the National Audit Office in October - but they did not arrive. |
Police are still looking for them. | Police are still looking for them. |
And on Tuesday the Driver and Vehicle Agency in Northern Ireland said it had lost the personal details of 6,000 people. | And on Tuesday the Driver and Vehicle Agency in Northern Ireland said it had lost the personal details of 6,000 people. |
The data was on two discs and went missing after being sent to the agency's headquarters in Swansea. | The data was on two discs and went missing after being sent to the agency's headquarters in Swansea. |