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eBay glitch blocks access for users on auction site eBay glitch blocks access for users on auction site
(35 minutes later)
E-retailing giant eBay's users are reporting difficulty signing in to the site from locations in the India, the US, the UK and other parts of Europe.E-retailing giant eBay's users are reporting difficulty signing in to the site from locations in the India, the US, the UK and other parts of Europe.
Users say that they cannot sign into their accounts and are receiving incorrect password alerts.Users say that they cannot sign into their accounts and are receiving incorrect password alerts.
eBay has said that it is aware of the technical glitch and working to resolve the issue. An eBay spokesperson, Ryan Moore, told the BBC that the technical glitch was the result of scheduled server maintenance.
This is the eleventh such outage eBay has suffered this year.This is the eleventh such outage eBay has suffered this year.
In a message posted on its announcement board, eBay wrote: "We are aware that some users may experience problems when using the eBay Site. Mr Moore said that the sign in issue was affecting only a small portion of users, with most remaining unaffected.
We are actively working on restoring the issue and apologise for any inconvenience caused." "We're working to resolve this issue quickly and will continue to keep our customers updated.
We apologize for any inconvenience to our users," he added.
eBay administrators had earlier posted that the site was to undergo planned maintenance on 4 September.eBay administrators had earlier posted that the site was to undergo planned maintenance on 4 September.
Reimbursement pleas Losing income
Sellers and other users of the site took to eBay's community forums and Twitter, where users were using the hashtag #ebaydown, to express displeasure.Sellers and other users of the site took to eBay's community forums and Twitter, where users were using the hashtag #ebaydown, to express displeasure.
"I am really frustrated. All my listings are gone!" wrote one user on the forum, with other sellers chiming in to report similar difficulties with listing pages and auction times. Cody Keith runs the Golden Zipper eBay store with his wife from his base in Texas. He says the problems are worrying him, as he has several offers out with buyers and the link to his store is not even showing up on the site.
"Think as eBay UK is down they should reimburse seller fees, how are we meant to sell anything," wrote user @sammyholmes3. "By being down for over two hours right now, we are losing revenue," Mr Keith told the BBC.
"My wife and I run the store and are self-employed. That means we are losing potential income to support our family."
Several other users have reported problems with PayPal, eBay's payment processing site.Several other users have reported problems with PayPal, eBay's payment processing site.
eBay's websites have suffered a series of technical problems this year, in addition to a massive data breach in May which affected up to 145 million eBay customers.eBay's websites have suffered a series of technical problems this year, in addition to a massive data breach in May which affected up to 145 million eBay customers.
Several US states as well as UK and European authorities are investigating the company in the wake of the breach.Several US states as well as UK and European authorities are investigating the company in the wake of the breach.